Customer Care Coordinator in Devon

The Opportunity We are currently looking for a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract. This is an exciting opportunity to join a growing business at an important stage of its development. The successful candidate will play a key role in supporting customers and ensuring a consistently high level of service across the business. While the position is initially offered on a 12-month fixed-term basis, the business is actively looking to expand, so there is a strong possibility of the role becoming permanent for the right person as the organisation continues to grow. As Customer Service Coordinator, you will be responsible for coordinating day-to-day customer service activities, acting as an important point of contact for customers and supporting the wider team to ensure queries and requests are handled efficiently and professionally. Your responsibilities are likely to include: Responding to customer enquiries via phone, email and other relevant channels. Coordinating customer requests and ensuring they are followed through to resolution. Building and maintaining positive relationships with customers. Providing accurate and timely information to customers. Liaising with internal teams to ensure customer requirements are met. Managing and updating customer records and relevant systems. Monitoring outstanding queries and following up where required. Identifying and escalating issue...