At a Glance
- Tasks: Manage customer care activities and ensure homeowner satisfaction on a new-build project.
- Company: Established housebuilder with a supportive team environment.
- Benefits: Competitive rates, long-term freelance opportunity, and immediate start available.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a reputable team and make a real difference in customer experiences.
- Qualifications: Experience in customer care within residential building and strong communication skills.
Location: Darwen
Job Type: Freelance
Duration: 12 month
Rate: Competitive Day / Hourly Rates
Start Date: Immediate Start Available
We are currently recruiting for an experienced Customer Care Coordinator to join a busy residential new-build development in Darwen. This is an excellent opportunity to secure a long-term position on a 12 month residential housing project with an established contractor and supportive team.
The successful candidate will play a key role in delivering an exceptional customer experience, managing homeowner enquiries, coordinating remedial works, and ensuring high levels of customer satisfaction throughout the defect and aftercare period.
The Role
You will be responsible for managing customer care activities across the development, acting as the main point of contact for homeowners and coordinating contractors to ensure all issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer enquiries and aftercare requests in a professional and timely manner.
- Act as the primary point of contact for homeowners throughout the defects period.
- Coordinate subcontractors and suppliers to attend and complete remedial works.
- Schedule and monitor customer care appointments.
- Track and manage defects through to successful completion.
- Maintain accurate records and update customer care systems.
- Liaise with site management teams, subcontractors, and homeowners to ensure excellent communication.
- Monitor contractor performance and ensure works are completed to the required standard.
- Assist with plot handovers and homeowner demonstrations where required.
- Ensure customer satisfaction levels are maintained and company service standards are achieved.
Requirements
- Previous experience in a Customer Care Coordinator, Customer Service, or Aftercare role within residential house building.
- Strong understanding of the new-build customer journey and defects process.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and prioritise workload effectively.
- Strong organisational and administrative skills.
- Proficient in Microsoft Office and customer management systems.
- Professional and proactive approach to problem solving.
- Full UK driving licence preferred.
What's On Offer
- Immediate start available.
- Competitive day or hourly rates.
- Long-term freelance opportunity on a 12 month residential development.
- Opportunity to work with an established and reputable housebuilder.
- Supportive and experienced team environment.
How to Apply
If you are an experienced in Customer Care looking for your next long-term opportunity in Darwen, we would love to hear from you. Please contact Sophie on (phone number removed) or apply with your CV today.
Assistant Site Manager -Customer Care - Residential New Build in Darwen employer: Fawkes & Reece London
Join a reputable housebuilder in Darwen as an Assistant Site Manager for Customer Care, where you will be part of a supportive team dedicated to delivering exceptional service. Enjoy competitive rates and the opportunity for long-term freelance work on a significant residential project, while benefiting from a collaborative work culture that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Site Manager -Customer Care - Residential New Build in Darwen
✨Join Local Construction Groups
Tap into local construction communities and forums—think Facebook groups, Meetup, or even LinkedIn. These platforms often have job postings specifically for freelancers and can connect you with potential clients who are looking for your skills.
✨Show Off Your Work
Create a public portfolio showcasing your previous projects. This could be through a personal website or platforms like Behance. Potential clients want to see what you can do, so let your best work do the talking!
✨Network at Construction Events
Get out there and attend construction trade shows and local networking events. These are great for making connections and can often lead directly to freelance opportunities, plus you get to meet people who share your passion for the industry.
✨Utilise Online Freelance Platforms
Don't forget to get on freelance job platforms like Upwork and Freelancer that cater to construction gigs. Build your profile there and start bidding on projects. It’s a solid way to get the ball rolling on your freelance journey!
We think you need these skills to ace Assistant Site Manager -Customer Care - Residential New Build in Darwen
Some tips for your application 🫡
Showcase Your Craft:In the construction field, it's all about your hands-on experience and the projects you've worked on. Make sure to include detailed descriptions of past projects in your CV or portfolio. Highlight specific skills, tools, and techniques you’ve mastered that are relevant to the work you're applying for at Fawkes & Reece London.
Provide a Portfolio:As this is a freelance role, having a solid portfolio is key! Include photos and descriptions of your previous work so potential clients can see what you bring to the table. Showcasing a variety of projects can really help demonstrate your versatility in the construction industry.
Clarify Your Availability and Rates:Freelancing is all about communication, so be clear about your availability and rates in your application. Let Fawkes & Reece London know when you can start and what your pricing structure looks like. This helps set the right expectations and shows you’re professional and organised.
Highlight Relevant Certifications:In construction, having the right certifications can set you apart. Mention any industry-relevant qualifications you have, such as health and safety certifications or trade-specific licenses. This not only bolsters your CV but also shows you've got the expertise to get the job done safely and effectively.
How to prepare for a job interview at Fawkes & Reece London
✨Showcase Your Project Portfolio
For a freelance role in construction, we should prepare a strong portfolio demonstrating our previous work. Highlight completed projects, showcasing not just the end result but also the problem-solving skills and tools we used during construction. This visual evidence can really set us apart!
✨Know Your Tools and Techniques
Understanding the latest construction tools and techniques is essential for standing out. Familiarise ourselves with current methodologies and any new software that's relevant to the industry. If we can discuss how we've used these tools in previous projects, it’ll show that we’re on the ball and ready to hit the ground running.
✨Prepare for Practical Questions
During the interview, we might face practical questions related to site management or problem-solving on the job. Be ready to discuss specific challenges we've faced in past projects and how we overcame them. This will demonstrate our ability to think on our feet and handle the real-world pressures of the construction field.
✨Pitch Your Rates and Work Style
As freelancers, we need to be clear about our rates and working style. Be prepared to discuss our pricing strategy based on past projects. This is not just about the numbers but conveying the value we bring to potential clients like Fawkes & Reece London. Confidence in our worth can go a long way in these discussions!
