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- Tasks: Support the Aftercare Department by managing customer communications and coordinating repairs.
- Company: Join a leading luxury property developer making waves in the UK housing market.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of exceptional customer service in a prestigious company that values quality.
- Qualifications: Knowledge of the New Build Industry and strong communication skills are essential.
- Other info: This role is based in Stratford, perfect for those looking to make an impact.
A luxury property developer who operates in the UK is currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in their head office in Stratford.
To be successful within this role, you must have good knowledge of the New Build Industry as well as the confidence to deal with customers at all levels and diagnose defects.
Day to day duties include:
- Dealing with customers via phone, email, and face to face
- Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
- Monitoring the Central Customer Service email inbox
- Delivering excellent customer service on all levels and being the first point of contact for the team
- Updating the CRM system with all communication with the customer
- Closing the job down on the system once completed
- Booking in engineers and subcontractors to carry out works
- Maintaining good relationships with subcontractors for specialised works
- Dealing with purchase order invoices
If you would like to apply for this role, please do so below or for more information, please contact Zoe Georgiou at the Fawkes & Reece London office.
Customer Service Coordinator employer: Fawkes & Reece London
Contact Detail:
Fawkes & Reece London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the New Build Industry. Research common defects and customer service practices specific to this sector, as it will help you speak confidently during any interviews.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers at all levels, role-play scenarios with friends or family to enhance your ability to handle various customer interactions effectively.
✨Tip Number 3
Network with professionals in the property development field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you understand the company's culture and expectations better, making you a more appealing candidate.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Coordinator position. Highlight key skills such as knowledge of the New Build Industry and customer interaction.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and the construction industry. Emphasise any previous roles where you dealt with customer queries, managed communications, or worked with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the luxury property market. Mention specific examples of how you've successfully handled customer issues or improved service delivery in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Coordinator.
How to prepare for a job interview at Fawkes & Reece London
✨Know Your Industry
Make sure you have a solid understanding of the New Build Industry. Familiarise yourself with common defects and customer concerns, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since the role involves dealing with customers via phone, email, and face-to-face, practice articulating your thoughts clearly. Be prepared to discuss how you've successfully handled customer interactions in the past.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed issues or resolved customer complaints effectively. This will show your potential employer that you can handle challenges and provide excellent service.
✨Highlight Team Collaboration
Discuss your experience working with subcontractors and other team members. Emphasising your ability to maintain good relationships and work collaboratively will be key in this role.
