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- Tasks: Support customers during their warranty period and manage defect resolutions.
- Company: Join a 5-star house builder known for customer excellence.
- Benefits: Gain valuable experience in customer care within the construction industry.
- Other info: Dynamic role with opportunities to work closely with industry professionals.
- Why this job: Make a real difference in homeowners' lives while developing your skills.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A 5-Star house builder has a temporary requirement for a Customer Care Administrator to join their Customer Care team to help deliver customer excellence to new build home owners managing their defect period. Working closely with the Customer Care team, you will be responsible for providing support and delivering a professional service to our customers throughout their two year warranty period, dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Administrator duties and responsibilities:
- Updating plot files
- Ensuring all parties involved (purchasers, Customer Service Manager, Subcontractors) are kept up to date with works being carried out and scheduled dates
- Record all communication and respond within departmental timescales
- Issue instructions to Sub-contractors
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales
- Record dates of customer visits and log all defects identified
- Carry out all necessary calls in relation to the customer journey
- Keep data system up to date at all times
- Carry out general administrative duties
- Work directly with Director for Customer Services to assist in the management of large scale works
- Work closely with the Housing Associations and Employers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors
Key experience required:
- Experience within the Customer Care function with a major construction or house building company
- Track record of achieving & sustaining high customer satisfaction results
- Good time management, ability to multitask, organise workload and work within a pressurised environment
- Knowledge of NHBC and other warranty provider requirements
- Pro-active approach with the ability to work independently and as part of a team
- Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties
- IT literate and comfortable working within bespoke IT systems
Customer Care Administrator employer: Fawkes & Reece London
Contact Detail:
Fawkes & Reece London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer care sectors. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Care Administrators and practice your responses. Show them you know your stuff about customer satisfaction and handling defects.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer care experience, especially in construction or house building, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer care and how you can contribute to our team. Mention specific examples of how you've achieved high customer satisfaction in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Use engaging language that reflects your personality while keeping it appropriate for a customer care position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Fawkes & Reece London
✨Know Your Customer Care Basics
Make sure you brush up on your knowledge of customer care principles, especially in the context of the construction industry. Familiarise yourself with NHBC and warranty provider requirements, as this will show that you understand the specific needs of the role.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and subcontractors, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or coordinating with multiple parties.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and workload, especially in a fast-paced environment. Think of specific instances where you successfully multitasked or organised a project, as this will highlight your ability to handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to customer care and how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.