Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers during their warranty period and manage defect resolutions.
- Company: Join a 5-star house builder known for customer excellence.
- Benefits: Gain valuable experience in customer care within the construction industry.
- Other info: Dynamic role with opportunities to learn and grow in a supportive team.
- Why this job: Make a real difference in homeowners' lives by resolving their concerns.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A 5-Star house builder has a temporary requirement for a Customer Care Administrator to join their Customer Care team to help deliver customer excellence to new build home owners managing their defect period. Working closely with the Customer Care team, you will be responsible for providing support and delivering a professional service to our customers throughout their two year warranty period, dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Administrator duties and responsibilities:
- Updating plot files
- Ensuring all parties involved (purchasers, Customer Service Manager, Subcontractors) are kept up to date with works being carried out and scheduled dates
- Record all communication and respond within departmental timescales
- Issue instructions to Sub-contractors
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales
- Record dates of customer visits and log all defects identified
- Carry out all necessary calls in relation to the customer journey
- Keep data system up to date at all times
- Carry out general administrative duties
- Work directly with Director for Customer Services to assist in the management of large scale works
- Work closely with the Housing Associations and Employers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors
Key experience required:
- Experience within the Customer Care function with a major construction or house building company
- Track record of achieving & sustaining high customer satisfaction results
- Good time management, ability to multitask, organise workload and work within a pressurised environment
- Knowledge of NHBC and other warranty provider requirements
- Pro-active approach with the ability to work independently and as part of a team
- Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties
- IT literate and comfortable working within bespoke IT systems
Customer Care Administrator employer: Fawkes & Reece London
Contact Detail:
Fawkes & Reece London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer care sectors. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Care Administrators and practice your responses. We want you to shine when discussing your experience and how you handle customer concerns.
✨Tip Number 3
Show off your skills! Bring examples of how you've managed customer satisfaction and dealt with defects in previous roles. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care, especially within the construction or house building sector. We want to see how you've achieved high customer satisfaction and managed workloads effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your skills align with our needs. We love seeing genuine enthusiasm for the role!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional – we’re looking for someone who can engage effectively with customers and subcontractors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Fawkes & Reece London
✨Know Your Customer Care Basics
Make sure you brush up on your knowledge of customer care principles, especially in the context of the construction industry. Understand the common issues homeowners face during their defect period and be ready to discuss how you would handle these situations.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and subcontractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving customer concerns or coordinating with teams.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Think of specific instances where you successfully juggled multiple responsibilities, particularly in a fast-paced environment, and how you ensured timely follow-ups on outstanding works.
✨Familiarise Yourself with Relevant Regulations
Get to grips with NHBC and other warranty provider requirements before the interview. Being knowledgeable about these regulations will show that you're serious about the role and understand the importance of compliance in customer care.