At a Glance
- Tasks: Engage with tenants, resolve queries, and ensure smooth communication during housing projects.
- Company: Reputable Social Housing Contractor known for quality service and staff satisfaction.
- Benefits: Competitive hourly rate, potential for permanent role, and supportive work environment.
- Other info: Opportunity to work on exciting retrofit schemes with career growth potential.
- Why this job: Make a difference in the community while gaining valuable experience in social housing.
- Qualifications: Full driving licence, own transport, and ideally a current CSCS Card.
The predicted salary is between 33280 - 33280 £ per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates. My client is a well-established Social Housing Contractor with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a 6-month contract with the opportunity for a permanent contract. This role is working on a retrofit scheme on the Wirral.
Responsibilities
- Pre‑entry visits and company inductions
- Collect tenancy agreement and approval forms
- Visit tenants in their homes to advise them on when and what work is being carried out
- Act as the main point of contact and address any problems or queries tenants may have
- Contact neighbouring housing associations and establish working relations with them
- Visit empty houses that are being refurbished with potential tenants and advise them on completion dates
- Attend and chair tenant forum meetings to inform tenants of works being carried out
- Monitor customer complaints and resolve potential issues
- Monitor customer satisfaction
Qualifications
- You must have a full driving licence and your own transport.
- Ideally you hold a current CSCS Card.
Compensation
The position is paid via the agency on an hourly rate of 16ph through an umbrella company.
Tenant Liaison Officer in Bebington employer: Fawkes & Reece London
Join a reputable Social Housing Contractor on the Wirral, where your role as a Tenant Liaison Officer will be valued in a supportive work culture that prioritises quality service and customer care. With excellent staff retention rates and opportunities for career growth, you will play a crucial part in enhancing tenant satisfaction while working on meaningful retrofit projects. Enjoy the benefits of a strong pipeline of work and the potential for a permanent position after your initial contract.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Bebington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fawkes & Reece London.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fawkes & Reece London. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Tenant Liaison Officer in Bebington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fawkes & Reece London.
How to prepare for a job interview at Fawkes & Reece London
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fawkes & Reece London's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fawkes & Reece London offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
