At a Glance
- Tasks: Manage customer care activities and coordinate remedial works for homeowners.
- Company: Established contractor with a supportive team in residential new builds.
- Benefits: Competitive rates, long-term freelance position, and immediate start.
- Other info: Join a dynamic team and enjoy a rewarding career in construction.
- Why this job: Make a real difference in customer satisfaction on exciting housing projects.
- Qualifications: Experience in customer care and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Darwen
Job Type: Freelance
Duration: 12 month
Rate: Competitive Day / Hourly Rates
Start Date: Immediate Start Available
We are currently recruiting for an experienced Customer Care Coordinator to join a busy residential new-build development in Darwen. This is an excellent opportunity to secure a long-term position on a 12 month residential housing project with an established contractor and supportive team. The successful candidate will play a key role in delivering an exceptional customer experience, managing homeowner enquiries, coordinating remedial works, and ensuring high levels of customer satisfaction throughout the defect and aftercare period.
The Role
You will be responsible for managing customer care activities across the development, acting as the main point of contact for homeowners and coordinating contractors to ensure all issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer enquiries and aftercare requests in a professional and timely manner.
- Act as the primary point of contact for homeowners throughout the defects period.
- Coordinate subcontractors and suppliers to attend and complete remedial works.
- Schedule and monitor customer care appointments.
- Track and manage defects through to successful completion.
- Maintain accurate records and update customer care systems.
- Liaise with site management team.
Assistant Site Manager -Customer Care - Residential New Build employer: Fawkes & Reece London
Join a dynamic and supportive team in Darwen, where your role as an Assistant Site Manager in Customer Care will not only enhance your career but also contribute to creating exceptional living experiences for homeowners. With a focus on professional development and a commitment to high standards of customer satisfaction, this company offers a collaborative work culture and the opportunity to make a meaningful impact in the residential new-build sector.
