At a Glance
- Tasks: Coordinate customer care for homeowners and manage aftercare services efficiently.
- Company: Dynamic residential construction business focused on excellent customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Office-based role with a structured 9am to 5.30pm schedule.
- Why this job: Be the key contact for homeowners and make a real difference in their experience.
- Qualifications: Experience in customer care and strong organisational skills required.
We are currently recruiting for a Customer Services Coordinator to join a busy residential construction business, supporting the delivery of an excellent aftercare service to homeowners across developments throughout the North West. This is a varied and hands-on role, ideal for someone who is highly organised, customer-focused and confident coordinating multiple tasks and stakeholders.
You will be responsible for managing homeowner queries, arranging aftercare and maintenance works, tracking defects and supporting the wider construction team to ensure issues are dealt with efficiently and professionally. Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team.
Duties and responsibilities include:
- Act as a key point of contact for homeowners, handling telephone and email enquiries professionally and efficiently
- Record, track and coordinate customer defects and aftercare requirements through to completion
- Arrange and diary homeowner appointments, including post-completion inspections and follow-up visits
- Liaise closely with site teams, maintenance operatives and subcontractors to ensure works are scheduled and completed within agreed timescales
- Raise work orders and purchase orders and assist with the coordination of materials required for remedial works
- Maintain accurate records relating to individual properties and customer issues
- Monitor customer satisfaction and ensure outstanding issues are followed up and resolved
- Support regular customer service meetings by preparing reports, updates and meeting notes
- Assist with the administration of maintenance teams, including holidays, sickness, timesheets and payroll information
- Provide general administrative and organisational support to the Construction Director across customer care and site-related matters
- Help ensure appropriate health & safety, PPE and maintenance records are kept up to date
- Assist with wider administrative tasks and projects as required
Skills and experience required:
- Experience of working in a customer care role
- Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English
- Ability to generate professional correspondence unaided
- Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
- Ability to multi-task, and work efficiently and accurately under pressure
- Team players who are supportive of colleagues
- Professional and pleasant manner in dealing with internal and external customers
- Excellent telephone skills
The company are offering a competitive salary (£30k- £32k). Please note this role is an office based role (9am - 5.30pm).
Customer Care Coordinator in Alderley Edge employer: Fawkes & Reece London
Join a leading Tier 1 contractor in Central London, where you will thrive in a dynamic and high-energy environment while contributing to impactful projects across various sectors. With a strong focus on employee growth, the company offers competitive salaries, hybrid working options, and comprehensive benefits including private healthcare and opportunities for further qualifications. Experience a vibrant work culture that values collaboration and innovation, making it an excellent place for ambitious professionals looking to make a difference in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Alderley Edge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fawkes & Reece London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fawkes & Reece London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Alderley Edge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fawkes & Reece London:Your cover letter is your chance to shine! Tell us why you want to work at Fawkes & Reece London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fawkes & Reece London!
How to prepare for a job interview at Fawkes & Reece London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
