Reference: ZG/111616_1791191455
Posted: October 5, 2026
A luxury housing developer are currently recruiting for a Customer Relations Manager to join them on site in Twickenham
This role is handling the customer from reservation through to after completion ensuring that the move in process is an exceptional level. I am looking for someone with experience working for a luxury builder previously that can be in either sales or customer service/relations
As a Customer Relations Manager you will be required to:
- Work closely with the Sales Team on site
- Managing the customer journey from reservation through to completion
- Dealing with customer complaints and queries
- Delivering a 5* customer journey
- Track customer issues and closing them off once dealt with
- Deal with handovers with customers & performing home demonstrations
- Promoting a good working relationship with site teams
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Customer Service Manager in Twickenham employer: Fawkes & Reece Group
Join a highly respected fit out contractor in the heart of the City of London, where you will be part of a collaborative culture that prioritises quality delivery and strong relationships. With a focus on employee growth and a stable pipeline of high-profile projects, this role offers a genuine long-term career opportunity in a supportive environment with low staff turnover. Enjoy competitive salary packages and the chance to work on exciting commercial projects valued up to £10 million.
