Location: Kingston upon Thames
Salary: £52K- £55K per Year
Contract: Permanent
Type: Full Time
Reference: ZG/1610_1789983059
Posted: September 21, 2026
My client are a small independent Housing Developer specialising in building luxury property in London & the surrounding areas.
I am currently looking for an experienced Customer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile
As a Customer Service Manager you will be required to:
- Lead an on site team of customer care coordinators & operatives
- Ensuring all customer service queries are directed to the relevant person or dealt with
- Deal with escalated complaints
- Monitor defects & update the system
- Track customer issues and closing them off once dealt with
- Deal with handovers with customers & performing home demonstrations
- Promoting a good working relationship with site teams
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Customer Service Manager in Kingston upon Thames employer: Fawkes & Reece Group
Join a highly respected fit out contractor in the heart of the City of London, where you will be part of a collaborative culture that prioritises quality delivery and strong relationships. With a focus on employee growth and a stable pipeline of high-profile projects, this role offers a genuine long-term career opportunity in a supportive environment with low staff turnover. Enjoy competitive salary packages and the chance to work on exciting commercial projects valued up to £10 million.
