Fawkes & Reece Group is recruiting a Customer Care/Resident Liaison Manager to lead a regional team of Resident Liaison Officers across East Midlands schemes. The role focuses on delivering seamless customer service at every touchpoint and supporting the Customer Experience Business Partner with metrics and feedback.
You will manage day-to-day operations, resource planning, and escalation handling, ensuring compliance and high standards while supporting social value commitments and community
Resident Experience Lead – Customer Care & Liaison in Derby employer: Fawkes & Reece Group
Join a highly respected fit out contractor in the heart of the City of London, where you will be part of a collaborative culture that prioritises quality delivery and strong relationships. With a focus on employee growth and a stable pipeline of high-profile projects, this role offers a genuine long-term career opportunity in a supportive environment with low staff turnover. Enjoy competitive salary packages and the chance to work on exciting commercial projects valued up to £10 million.
