At a Glance
- Tasks: Support customers and ensure high standards of care through efficient administration.
- Company: Join a growing business with a focus on customer satisfaction.
- Benefits: Gain valuable experience in customer care and administration.
- Other info: Perfect for those looking to kickstart their career in customer service.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Strong communication skills and a positive, organised attitude.
The predicted salary is between 26460 - 32340 £ per year.
We are currently looking for a Customer Care Administrator to join our team on an initial 6-month fixed-term contract.
This is a great opportunity to join a growing business and play an important role in supporting customers and ensuring a consistently high standard of customer care.
As Customer Care Administrator, you will provide day-to-day administrative support to the customer care function, acting as a key point of contact for customer enquiries and helping to ensure that requests, queries and issues are handled efficiently, professionally and in a timely manner.
You will work closely with the wider team to coordinate customer requests, maintain accurate records and ensure that all outstanding matters are followed up and resolved wherever possible.
Your responsibilities are likely to include
- Responding to customer enquiries via phone, email and other relevant channels.
- Providing administrative support to the customer care team.
- Logging, updating and maintaining accurate customer records and information.
- Coordinating customer requests and monitoring progress through to resolution.
- Liaising with internal teams to ensure customer queries are dealt with effectively.
- Monitoring outstanding issues and following up where required.
- Providing customers with accurate and timely updates.
- Escalating issues appropriately and ensuring they are directed to the relevant team.
- Supporting with general administration, data entry and document management.
- Contributing to the smooth running of the customer care function and maintaining high service standards.
About You
We are looking for someone who is organised, approachable and customer-focused, with strong administrative skills and a positive attitude.
You will ideally have
- Previous experience in customer service, customer care, administration or a similar role.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Good attention to detail and accuracy.
- A professional and helpful manner when dealing with customers.
- The ability to manage multiple tasks and prioritise workloads effectively.
- Confidence using IT systems and Microsoft Office.
- A proactive, flexible and solution-focused approach.
- The ability to work independently and as part of a team.
Experience within housing, property, construction, facilities management, repairs and maintenance or a similar environment would be advantageous, but is not essential.
This is an excellent opportunity for someone looking to develop their customer care and administrative experience within a busy and growing business.
Contract
6-month fixed-term contract.
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Customer Care Administrator employer: Fawkes & Reece Group
Join a highly respected fit out contractor in the heart of the City of London, where you will be part of a collaborative culture that prioritises quality delivery and strong relationships. With a focus on employee growth and a stable pipeline of high-profile projects, this role offers a genuine long-term career opportunity in a supportive environment with low staff turnover. Enjoy competitive salary packages and the chance to work on exciting commercial projects valued up to £10 million.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fawkes & Reece Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fawkes & Reece Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fawkes & Reece Group.
How to prepare for a job interview at Fawkes & Reece Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fawkes & Reece Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fawkes & Reece Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
