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- Tasks: Support residents during home renovations, ensuring satisfaction and effective communication.
- Company: Join a leading social housing contractor making a difference in communities.
- Benefits: Enjoy a long-term contract with mileage reimbursement and a supportive work environment.
- Why this job: Be part of a team that values customer service and community engagement.
- Qualifications: Must have a driving licence, own transport, and relevant experience.
- Other info: Work Monday to Friday, 8am - 4pm, with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Reference: SMTLOW_1766492182 Posted: December 23, 2025
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.
My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors.
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
The salary is £27k plus 3k car allowance and mileage.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884.
Please note – due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
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Tenant Liaison Officer employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific housing schemes mentioned in the job description, such as kitchens and bathrooms and E.W.I. This knowledge will not only help you understand the role better but also demonstrate your genuine interest in the position during any discussions.
✨Tip Number 2
Brush up on your communication skills, as this role requires strong interaction with residents and various stakeholders. Practising how to convey information clearly and empathetically can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the social housing sector, especially those who have experience as Resident Liaison Officers. They can provide valuable insights and may even refer you to opportunities within their organisations.
✨Tip Number 4
Prepare for potential interviews by thinking of examples from your past experiences that showcase your customer service skills and ability to handle complaints. Being ready to discuss these scenarios will help you make a strong impression.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer. Emphasise your skills in customer service, communication, and any specific knowledge of energy efficiency or planned maintenance programmes.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and demonstrate your commitment to providing excellent service to residents.
Showcase Your IT Skills: Since good IT skills are essential for this role, mention any relevant software or tools you are proficient in. This could include project management software, communication platforms, or any other technology used in resident liaison work.
Prepare for Interviews: If you get called for an interview, prepare by thinking about scenarios where you've successfully managed resident complaints or facilitated consultations. Be ready to discuss how you would handle various situations that may arise in the role.
How to prepare for a job interview at Fawkes and Reece
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively with residents and stakeholders during the interview. Use examples from your past experiences where you successfully resolved issues or facilitated discussions.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in similar roles, especially in energy efficiency or planned maintenance programmes. Tailor your responses to reflect how your background aligns with the job requirements, showcasing your understanding of both internal and external programmes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations you've encountered in the past and how you handled them, particularly regarding resident complaints or consultations.
✨Demonstrate Professionalism
Since the role requires a high standard of professionalism, dress appropriately for the interview and maintain a courteous attitude throughout. This will not only make a good impression but also reflect the level of service you would provide as a Tenant Liaison Officer.
