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For Companies At a Glance
- Tasks: Support residents during home renovations, ensuring top-notch customer satisfaction.
- Company: Join a leading social housing contractor making a difference in the community.
- Benefits: Work Monday to Friday with flexible hours and potential for contract extension.
- Why this job: Engage with the community, develop relationships, and enhance your communication skills.
- Qualifications: Must have a driving license, own transport, and relevant experience.
- Other info: Opportunity to work in Chesterfield/Sheffield area on a dynamic project.
Reference: TLO0125YORKS_1743695463
Posted: April 3, 2025
About the role of Tenant Liaison Officer
As a Tenant Liaison Officer, you\’ll be the go-to for all client/customer communication, ensuring both parties are kept up to date within the Social Housing refurb projects.
- Become an integral part in resident and community engagement initiatives and communications between tenants and clients.
- Coordinating access arrangements when necessary and resolving issues quickly and efficiently.
- Using your communication skills, you\’ll be the face of the company to ensure all parties involved are comfortable and well informed.
- Excellent communication and negotiation skills.
- UK Driving Licence.
What we offer for Tenant Liaison Officer
- Salary from £29-34k (dependant on experience).
- 25 Days Holiday + 8 Bank Holidays.
- Many more additional benefits.
If you want to hear more about this Tenant Liaison Officer role, please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office on 0114 213 0900.
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Tenant Liaison Officer employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarize yourself with the specific needs of residents in the Chesterfield/Sheffield area. Understanding local issues and community dynamics can help you build rapport and trust with residents, which is crucial for a Tenant Liaison Officer.
✨Tip Number 2
Brush up on your communication skills! As a Tenant Liaison Officer, you'll need to effectively convey information and manage expectations. Practice active listening and clear communication to ensure residents feel heard and supported.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others in similar roles. This can provide valuable insights and potentially lead to job opportunities.
✨Tip Number 4
Demonstrate your knowledge of energy efficiency and planned maintenance programs during interviews. Highlight any relevant experience you have, as this will set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Tenant Liaison Officer position. Understand the key responsibilities and required skills, such as customer service excellence and IT proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in resident liaison roles or similar positions. Emphasize your communication skills, customer service experience, and any knowledge of energy efficiency or planned maintenance programmes.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with the job requirements. Mention specific experiences where you successfully managed resident consultations or complaints.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Fawkes and Reece
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, strong communication is key. Be prepared to discuss your previous experiences where you effectively communicated with residents and stakeholders. Use specific examples to demonstrate how you handled difficult conversations or resolved conflicts.
✨Highlight Customer Service Experience
Customer satisfaction is crucial in this role. Share instances where you went above and beyond to ensure residents were happy with the services provided. This will show your commitment to maintaining high standards of service.
✨Demonstrate Knowledge of Energy Efficiency
Since knowledge of energy efficiency is preferred, brush up on relevant topics and be ready to discuss how you can apply this knowledge in your role. Mention any past experiences related to energy-efficient projects or initiatives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Tenant Liaison Officer and how you would address them. This will help you showcase your critical thinking and adaptability.
