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- Tasks: Lead the customer service team and ensure timely resolution of housing defects.
- Company: Regional house builder with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, pension scheme, 26 days holiday, and free parking.
- Why this job: Make a real difference in customer satisfaction while working on exciting housing projects.
- Qualifications: Strong interpersonal skills, strategic thinking, and experience in customer service.
- Other info: 3-month fixed term contract with potential for future opportunities.
The predicted salary is between 3000 - 4500 £ per month.
A regional house builder has a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period.
Your duties and responsibilities will include:
- Responsible for ensuring defects are attended to in a reasonable timescale
- Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Be an ambassador for the company and attend appropriate corporate and handover events
- Develop new ideas to improve the quality of build and after sales service
- Plan, prioritise and organise workloads on a daily basis
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Maintain accurate audit trails and ensure documentation is filed in an organised manner
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
- Ensure improvement in customer satisfaction ratings
- Ensuring compliance at all times with Health and Safety procedures
Knowledge Skills and Experience:
- Ability to think strategically and coordinate complicated work programmes
- Demonstrate excellent interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate excellent negotiation skills
- Ability to communicate at all levels
- Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints
- Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers
- Ability to run, organise and prioritise - paying attention to detail in a methodical manner
- Good technical knowledge of various trades, including electrical, plumbing, and specific understanding of defects and specification of remedial works
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Self-motivated, working as part of a team under own initiative
This will be a 3 month fixed term contract. In return for your skills, the company is offering a competitive salary and company benefits including a pension scheme, 26 days holidays + bank holidays, 9-5pm (37.5 hours per week), free parking.
If you are interested in the Head of Customer Service, please apply via the link provided.
Temporary Head of Customer Service employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Head of Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a temporary Head of Customer Service role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their customer service approach. Think about how your skills can help improve their processes and be ready to share specific examples from your past experiences that showcase your problem-solving abilities.
✨Tip Number 3
Show off your interpersonal skills! During interviews, demonstrate your ability to communicate effectively and handle customer complaints with patience. This is key for a role focused on customer satisfaction, so make sure to highlight your strengths in this area.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, hit that apply button and let's get you in for a chat!
We think you need these skills to ace Temporary Head of Customer Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and managing teams. We want to see how your skills align with the role of Head of Customer Service, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve customer satisfaction and manage defects. Numbers and examples speak volumes, so let us know how you’ve made a difference!
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Share your passion for customer service and how you handle challenges with patience and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Make sure you brush up on the specifics of customer service in the construction industry. Understand common defects and how to address them, as well as the importance of maintaining good relationships with Building Housing Managers and Maintenance Managers.
✨Showcase Your Interpersonal Skills
During the interview, be ready to demonstrate your excellent interpersonal skills. Share examples of how you've successfully handled customer complaints or built strong relationships with clients in the past. This will show that you can stay calm and professional under pressure.
✨Be a Problem Solver
Prepare to discuss how you would approach specific scenarios related to remedial works and customer satisfaction. Think about how you would prioritise tasks and manage subcontractors effectively to ensure timely resolutions.
✨Highlight Your Technical Knowledge
Since the role requires a good understanding of various trades, be prepared to talk about your technical knowledge. Discuss any relevant experience you have with electrical, plumbing, or other trades, and how this knowledge can help improve the quality of build and after-sales service.
