Reference: SMTLO_1788250195
Posted: September 1, 2026
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.
My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary - permanent basis (approximately 6 months) on a roofing replacement scheme in Stoke. This will shortly be moving to a scheme in Manchester so successful candidates must be happy to work in both locations.
The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
The hourly rate is £17-18ph paid via an umbrella company.
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Resident Liaison Officer in Stoke-on-Trent employer: Fawkes and Reece
Fawkes and Reece is an excellent employer, offering a supportive work culture that values teamwork and professional development. Located in Cheshire, employees benefit from a collaborative environment where growth opportunities are abundant, alongside competitive benefits that enhance work-life balance. Join us to be part of a dedicated team that prioritises employee satisfaction and meaningful contributions.
