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- Tasks: Engage with customers, conduct surveys, and resolve queries during building projects.
- Company: Join a social housing company making a difference in the community.
- Benefits: Earn £16.00 per hour, with mileage paid and potential for permanent role.
- Why this job: Be the voice for tenants and help improve their living spaces.
- Qualifications: UK driving licence preferred; customer service skills are a plus.
- Other info: Opportunity for full-time salary and career growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
We are hiring for a temp Customer Liaison Officer based in St Helens for a social housing company. Schemes can consist of kitchens & bathrooms, roofing, EWI etc. Starting ASAP.
The CLO will be doing the pre-start surveys alongside visiting customers/tenants during the building works.
Duties of the Customer Liaison Officer include:- Pre-entry visits and surveys
- On-site visits with customers during works
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Monitor customer complaints and resolve any potential issues
UK driving licence is preferred. Mileage PAID during work hours. Pay rate: £16.00 per hour paid by Umbrella. Full-time salary £28,000 to £30,000. Mileage paid for.
How to apply: Please apply directly to this job ad or for more information please call Sam at Fawkes & Reece on 01204 554 884.
Customer Liaison Officer - Temp to Perm in St Helens employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer - Temp to Perm in St Helens
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Liaison Officer roles and practice your responses. We want you to shine when discussing your experience with pre-start surveys and customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled tenant queries or complaints in the past. This will demonstrate your ability to be the main point of contact and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t miss out on this temp-to-perm opportunity!
We think you need these skills to ace Customer Liaison Officer - Temp to Perm in St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience in social housing or customer service, and don’t forget to mention your driving licence if you have one!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temp role. Mention your enthusiasm for working with tenants and how you can help resolve their queries.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We want to see your skills and experiences without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Fawkes and Reece
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the duties like conducting pre-entry surveys and being the main point of contact for tenants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully handled customer queries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to communicate effectively with customers.
✨Show Your People Skills
As a Customer Liaison Officer, you'll be interacting with tenants regularly. During the interview, highlight your interpersonal skills and how you build rapport with people. Share examples of how you've managed difficult conversations or provided excellent customer service in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
