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- Tasks: Conduct surveys, visit tenants, and be their go-to contact during building works.
- Company: A dedicated social housing company focused on community support.
- Benefits: £16 per hour with potential full-time salary of £28,000 to £30,000.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and a UK driving licence preferred.
- Other info: Temp-to-perm role with opportunities for career growth.
The predicted salary is between 28000 - 30000 £ per year.
A social housing company is looking for a Customer Liaison Officer in St Helens. This role involves conducting pre-entry surveys, visiting tenants during building works, and acting as a main point of contact for tenant inquiries.
The position is temp-to-perm for 3 months, offering £16 per hour under an umbrella scheme with full-time salary potential between £28,000 and £30,000.
Candidates should have strong customer service skills and preferably a UK driving licence.
Customer Liaison Officer - On-Site Housing (Temp-to-Perm) in St Helens employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer - On-Site Housing (Temp-to-Perm) in St Helens
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your customer service skills can shine in this role. Practise common interview questions so you can confidently show off your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Liaison Officer - On-Site Housing (Temp-to-Perm) in St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can connect with tenants and handle inquiries effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about social housing and how your background makes you the perfect fit for the Customer Liaison Officer role.
Showcase Your Communication Skills: Since this role involves being the main point of contact for tenants, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to show us you can engage effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer. Familiarise yourself with the social housing sector and the specific challenges tenants face during building works. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service skills are crucial for this role, prepare examples from your past experiences where you've successfully handled tenant inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to communicate effectively.
✨Be Ready to Discuss Logistics
As this role involves visiting tenants on-site, be prepared to discuss your driving experience and how you plan to manage your time effectively while conducting pre-entry surveys. Mention any relevant experience you have with travel logistics or managing schedules, as this will demonstrate your organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
