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For Companies At a Glance
- Tasks: Sell new homes while providing top-notch customer service and managing sales processes.
- Company: Leading regional house builder with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and opportunities for career advancement.
- Other info: Work in a supportive environment with a commitment to 5-star customer service.
- Why this job: Join a dynamic team and help families find their dream homes while achieving sales targets.
- Qualifications: Proven sales experience and excellent communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
A regional house builder has a requirement for a Senior Sales Executive for a new development based in Lancashire. The company is looking to appoint a Senior Sales Executive initially to start on a development based in Lancashire. Reporting to the Head of Sales you will be responsible for selling new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards.
Duties will include:
- Ensure all visitors are attended to in a courteous and professional manner and ensure sales achieved are in line with agreed dealer margin allowance and sales reservations in line with company processes.
- Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors accordingly, to achieve forecast timescales for exchange and completion.
- Ensure sales extras are sold in line with targets.
- Ensure payments and notifications to other departments are done so in line with company processes.
- Manage the customer journey from reservation up until handover to customer care.
- Ensure the customer receives exceptional customer service to HBF 5-star standards.
- Post completion, visit the customer to ensure they are happy with their home and that any issues are being dealt with ensuring developments achieve a 5-star HBF rating.
- Ensure when customers visit site for pre-plaster visits, home demonstration, and stock plot visits are carried out in line with the company's health and safety processes.
- Inspect show homes and sales centres daily, internally and externally, to ensure high standards of presentation and cleanliness.
- Ensure any areas open to the public are safe, with any issues reported to the Site Manager immediately.
- Attend weekly sales build meetings to ensure communication relating to customer matters is effective and actions affecting completion dates and customer satisfaction are addressed.
- Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities.
- Develop and maintain up to date knowledge on mortgage products available, developer incentives available and their operation such as part exchange, government financial/deposit assistance schemes available, and affordable home ownership products available.
- Ensure gas, electric and water readings are recorded upon date of completion and recorded in line with company process.
- Prepare competitor analysis as and when required.
- Where instructed, liaise with the Sales and Marketing Co‑ordinator to ensure documentation such as price lists and brochures, and marketing campaigns via email and text are accurate for all developments.
Senior Sales Executive employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its developments. Know their latest projects and what makes them stand out in the housing market. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 3
Practice your sales pitch! As a Senior Sales Executive, you’ll need to sell yourself just as much as you sell homes. Role-play common interview questions with a friend or in front of a mirror to boost your confidence and refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Senior Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Executive role. Highlight your experience in sales, customer service, and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've met sales targets and delivered exceptional customer service in the past.
Show Your Knowledge: Demonstrate your understanding of the housing market and the specifics mentioned in the job description. Mention any relevant knowledge about mortgage products or customer journey management to show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Product Inside Out
Make sure you have a solid understanding of the homes you'll be selling. Familiarise yourself with the specifications, sustainability features, and any developer incentives. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you managed customer journeys and resolved issues to ensure satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage sales reservations. Think about how you would handle various situations, such as dealing with difficult customers or ensuring timely communication with financial advisers and solicitors.
✨Demonstrate Your Teamwork Abilities
As you'll be attending weekly sales build meetings and collaborating with other departments, be ready to discuss your experience working in teams. Share specific instances where your teamwork led to successful outcomes, especially in relation to achieving sales targets.