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- Tasks: Coordinate maintenance requests and ensure customer satisfaction across properties.
- Company: Established property developer focused on Build-to-Rent sector.
- Benefits: £26k salary, annual bonus, 27 days holiday, and pension scheme.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 26000 - 36400 £ per year.
A privately owned but well established property developer who focuses on the Build-to-Rent sector is looking to appoint a Maintenance Coordinator to join their team to deliver customer excellence and instruct maintenance requests for their portfolio of properties across the Northwest.
Working closely with the Maintenance team, you will be responsible for delivering a professional service to customers throughout their defect period, dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Duties and Responsibilities:
- Receive, review and log all reported maintenance issues from the lettings team and residents.
- Troubleshoot maintenance calls in the first instance before instructing follow on work.
- Keep all parties up to date with progress and follow up on status with Maintenance Manager.
- Arrange maintenance access as instructed by Maintenance Manager.
- Organise contractors when required.
- Maintain details of all Out of Hours requests in conjunction with the Lettings and Maintenance team and update the Out of Hours company on a regular basis of any changes.
- Process invoices to the Finance department after receiving authorisation for payment.
- Schedule periodic maintenance reviews.
- Ensure the compliance certificates are in date and regular checks scheduled.
Key experience required:
- Experience within a customer service focussed role or call handling.
- Track record of achieving & sustaining high customer satisfaction results.
- Good time management, ability to multitask, organise workload and work within a pressurised environment.
- Good understanding of finance and accounting, specifically property related.
- Good level of computer literacy including Excel, Word and Outlook and ability to pick up new packages.
- Knowledge of property laws and regulations and ensuring they are adhered to.
- Pro-active approach with the ability to work independently and as part of a team.
- Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties.
- IT literate and comfortable working within bespoke IT systems.
What’s on offer?
- Salary £26k + annual bonus
- Pension Scheme with Salary Sacrifice Option
- 27 days holiday
- 1 day off for your birthday
- Salary Sacrifice - Bike2Work Scheme
- Life Insurance
If you are interested in the Maintenance Coordinator role and would like to apply, please apply with an up to date CV, via the link below.
Maintenance Coordinator in Salford employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and maintenance sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and maintenance coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience in customer service and any relevant projects you've worked on. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Maintenance Coordinator in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and maintenance coordination. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Maintenance Coordinator role and how you can contribute to our team. Keep it professional but let your personality show through.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward communication, so make sure your responses are easy to read and get straight to the point. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Maintenance Coordinator. Familiarise yourself with property maintenance processes, customer service best practices, and any relevant property laws. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering customer excellence, be ready to share specific examples from your past experiences where you've successfully handled customer concerns or resolved issues. Highlight your ability to multitask and manage time effectively, especially in high-pressure situations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Maintenance Coordinator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely. This will help you feel more comfortable during the actual interview and ensure you present yourself in the best light possible.
