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- Tasks: Deliver top-notch customer service and manage homeowner concerns during their warranty period.
- Company: Family-owned company transforming heritage buildings into luxury homes.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a passionate team and make a real difference in homeowners' experiences.
- Qualifications: Experience in customer care within construction and strong communication skills.
- Other info: Dynamic role with a focus on customer satisfaction and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A family owned company who work on converting heritage, listed buildings into executive new build homes have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to home owners, managing their defect period.
Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to our customers throughout their warranty period. They are looking for a well rounded individual who has a great understanding and proven track record in both technical and legal aspects of the role, including managing enquiries and resolving escalations. This role will also focus on dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Coordinator duties and responsibilities:
- Updating plot files
- Ensuring all parties involved (Purchasers, Customer Care Manager and Subcontractors) are kept up to date with works being carried out and scheduled dates
- Understanding of the technical and legal side, dealing with escalations and managing enquiries
- Record all communication and respond within departmental timescales
- Issue instructions to Sub-contractors
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales
- Record dates of customer visits and log all defects identified
- Carry out all necessary calls in relation to the customer journey
- Keep data system up to date at all times
- Carry out general administrative duties
- Work directly with Director for Customer Services to assist in the management of large scale works
- Work closely with the Housing Associations and Employers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors
Key experience required:
- Experience within the Customer Care function with a major construction or house building company
- Great understanding of the defect and warranty period
- Track record of achieving & sustaining high customer satisfaction results
- Good time management, ability to multitask, organise workload and work within a pressurised environment
- Knowledge of NHBC and other warranty provider requirements
- Pro-active approach with the ability to work independently and as part of a team
- Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties
- IT literate and comfortable working within bespoke IT systems
What’s on offer?
The opportunity to work on selling stunning heritage buildings.
Customer Care Coordinator in Sale employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Sale
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and subcontractors, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the Customer Care Coordinator role.
We think you need these skills to ace Customer Care Coordinator in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer care, especially in the construction or housing sector. We want to see how your skills align with the role of Customer Care Coordinator!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your excellent written and verbal skills. Use clear and engaging language in your application to demonstrate how you can connect with customers and subcontractors.
Highlight Your Technical Knowledge: Don’t forget to mention your understanding of the technical and legal aspects of customer care. We’re looking for someone who knows their stuff when it comes to managing defects and warranty periods, so make that clear in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Make sure you brush up on the technical and legal aspects of customer care in construction. Familiarise yourself with NHBC guidelines and warranty requirements, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and subcontractors, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples where you've successfully resolved customer issues or escalations.
✨Be Organised and Proactive
Highlight your time management skills and ability to multitask. Prepare to discuss how you keep track of customer communications and manage workloads effectively, especially under pressure.
✨Build Rapport
Think about how you can establish rapport with both customers and subcontractors. Share experiences where you've built strong relationships in previous roles, as this is key to succeeding in customer care.
