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- Tasks: Build strong relationships with tenants and support them during maintenance projects.
- Company: Reputable Social Housing Contractor focused on quality service and customer care.
- Benefits: Competitive salary, car allowance, and mileage reimbursement.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer service, ideally in Housing or Construction, and a full driving licence.
- Other info: Join a supportive team with great staff retention and career growth opportunities.
The predicted salary is between 21600 - 28800 £ per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates.
My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region.
As a Tenant Liaison Officer, you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
The salary is £27k plus £3k car allowance and mileage.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call. Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Tenant Liaison Officer in London employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. Let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get social! Join relevant groups on platforms like LinkedIn or Facebook where housing professionals hang out. Engage in discussions, share your insights, and keep an eye out for job postings that might not be advertised widely.
✨Tip Number 3
Prepare for interviews by practising common questions related to tenant liaison roles. Think about scenarios you've faced in customer service and how you resolved them. This will help you shine when it comes to demonstrating your experience!
✨Tip Number 4
Don't forget to apply through our website! We’ve got a range of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Tenant Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your experience in customer service, especially in housing or construction, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your ability to build relationships with tenants!
Showcase Your Communication Skills: As a Tenant Liaison Officer, communication is key. In your application, emphasise your face-to-face customer service experience and any instances where you've successfully resolved tenant issues or queries.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your skills in face-to-face customer service, particularly in housing or construction. Think about times when you've resolved tenant issues or built strong relationships, as these will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to tenant relations and how they handle complaints. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Organised and Professional
Since you'll be managing your own diary, demonstrate your organisational skills during the interview. Arrive on time, bring all necessary documents, and have a clear plan for what you want to discuss. This will reflect your ability to manage appointments effectively in the role.
