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- Tasks: Lead aftercare service for school projects, ensuring client satisfaction and efficient issue resolution.
- Company: Respected British Contractor with a focus on quality and client relationships.
- Benefits: Bonus scheme, career development opportunities, and a dynamic work environment.
- Why this job: Make a real difference in education by ensuring schools are maintained to the highest standards.
- Qualifications: Experience in aftercare or facilities management, strong communication, and organisational skills.
- Other info: Opportunity to travel across the UK and work on impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
I am currently supporting a highly respected British Contractor with their search for a Regional Aftercare Manager. This role ensures that newly completed and occupied school facilities are maintained to agreed standards, all defects and issues are managed efficiently, and client satisfaction is achieved throughout the post-handover period.
About the role:
- Lead and manage the aftercare service for multiple school projects during the post-handover and defects liability periods, ensuring that all issues are logged, tracked, and resolved in line with contractual obligations and internal quality standards.
- Coordinate with internal project teams, subcontractors, and external service providers to prioritise and execute timely reactive and planned maintenance work, snagging rectification, and minor repairs.
- Serve as the primary client contact for aftercare matters, maintaining clear communication with school stakeholders, client representatives, and facilities teams.
- Ensure compliance with health, safety, statutory regulations, and quality requirements throughout all aftercare activities.
- Monitor and report on aftercare performance, including defect trends, maintenance outcomes, response times, and status of outstanding actions to senior management.
- Prepare and maintain accurate records and documentation (such as snag logs, inspections, warranties, and maintenance schedules) to support continuity of service and future improvements.
- Work with the commercial and operations teams to support lessons learned and continual improvement of aftercare processes across the education portfolio.
Requirements:
- Experience in aftercare, facilities, or maintenance management within the construction or building services sector, ideally with exposure to education, public sector, or multi-site estates.
- Strong understanding of building systems, maintenance planning, defect management, and handover processes.
- Excellent communication, organisation, and stakeholder management skills to build positive relationships with clients and internal delivery teams.
- Proven ability to coordinate multiple projects and conflicting priorities across a large geographical region.
- Valid UK driving licence and willingness to travel regularly to school sites throughout the UK.
What's on offer: Bonus Scheme
If you want to hear more about the role please apply below or reach out to Max Davies at the Fawkes and Reece London office.
Regional Aftercare Manager in London employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftercare Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and facilities management sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your past projects, especially those related to aftercare and maintenance management. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on how you've handled defects and client communications in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Regional Aftercare Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Aftercare Manager. Highlight your experience in aftercare and facilities management, especially in the education sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about aftercare services and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. We want to know how you build relationships and manage expectations effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Aftercare Inside Out
Make sure you brush up on your knowledge of aftercare processes, especially in the education sector. Be ready to discuss how you would manage defects and ensure client satisfaction during the post-handover period.
✨Showcase Your Communication Skills
As a Regional Aftercare Manager, you'll be the main point of contact for clients. Prepare examples of how you've effectively communicated with stakeholders in the past, and how you plan to maintain clear communication with school representatives and facilities teams.
✨Demonstrate Your Organisational Skills
You'll need to juggle multiple projects and priorities. Bring examples of how you've successfully coordinated various tasks or projects before, and be ready to explain your approach to maintaining accurate records and documentation.
✨Highlight Your Compliance Knowledge
Understanding health, safety, and statutory regulations is crucial. Be prepared to discuss how you've ensured compliance in previous roles, and how you would apply that knowledge to aftercare activities in the education sector.
