At a Glance
- Tasks: Support customers by diagnosing issues and coordinating with engineers and subcontractors.
- Company: Luxury property developer known for high-quality new builds in the UK.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Be the first point of contact and build lasting relationships with customers.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Knowledge of the New Build Industry and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A luxury property developer who operates in the UK is currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in their head office in Stratford.
To be successful within this role, you must have good knowledge of the New Build Industry as well as the confidence to deal with customers at all levels and diagnose defects.
Day to day duties:
- Dealing with customers via phone, email, and face to face
- Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
- Monitoring the Central Customer Service email inbox
- Delivering excellent customer service on all levels and being the first point of contact for the team
- Updating the CRM system with all communication with the customer
- Closing the job down on the system once completed
- Booking in engineers and subcontractors to carry out works
- Maintaining good relationships with subcontractors for the specialised works
- Dealing with purchase order invoices
If you would like to apply for this role, please do so below or for more information, please contact Zoe Georgiou at the Fawkes & Reece London office.
Customer Service Coordinator in London employer: Fawkes and Reece
Fawkes and Reece is an excellent employer, offering a supportive work culture that values teamwork and professional development. Located in Cheshire, employees benefit from a collaborative environment where growth opportunities are abundant, alongside competitive benefits that enhance work-life balance. Join us to be part of a dedicated team that prioritises employee satisfaction and meaningful contributions.
