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- Tasks: Lead customer care, ensuring high-quality homes and resolving issues for homeowners.
- Company: Join Berkeley Homes, a top UK residential developer known for quality and community.
- Benefits: Competitive salary, bonus scheme, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Strong communication skills, resilience, and fluency in Turkish required.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 Ā£ per year.
An exciting opportunity for a Customer Care Manager within Berkeley Homes, a leading UK residential developer renowned for its commitment to quality, place making, and long-term stewardship. The role reflects Berkeley's strong values of putting customers first, delivering exceptional homes and neighbourhoods, and maintaining the highest standards of service. Supporting homeowners throughout their journey, the position champions clear communication, proactive problemāsolving, and a professional, customerāfocused approach that upholds Berkeley's reputation for excellence and care beyond completion.
The Customer Care Manager is responsible for ensuring the delivery of high-quality homes through effective quality assurance. The role manages customer defects from legal completion throughout the warranty period, ensuring timely and professional resolution. By identifying and analysing defect trends, the Customer Care Manager works closely with project teams to reduce defects and drive continuous improvement in build quality and customer satisfaction.
Responsibilities:- Liaise and correspond with customers at point of legal completion through to the end of the warranty period.
- Carry out the quality inspection and deāsnag of properties and record on electronic snagging system.
- Produce reports to identify defect trends and feedback those and potential solutions during relevant meetings working in conjunction with the project team to drive down defect levels.
- Record all defects raised on C360 and issue defect notices to contractors.
- Regularly inspect/monitor the general estate areas within your portfolio.
- Assist and develop any team member directly reporting to you.
- Relationship Management & Communication: Builds strong, professional relationships with contractors, colleagues, and customers through clear, accurate, and audience-appropriate communication.
- Resilience & Adaptability: Remains calm and effective in challenging situations, responding positively to change and maintaining performance in a dynamic environment.
- Organisation & Determination: Manages time efficiently, works in a structured manner, and demonstrates persistence in overcoming obstacles to achieve quality outcomes.
- Quality Focus & Thoroughness: Consistently delivers work to a high standard, with strong attention to detail and a commitment to continuous improvement in processes and service.
- Initiative, Innovation & Integrity: Proactively identifies solutions, encourages new ideas, and operates with honesty and integrity, fully reflecting Berkeley's values.
- Fluent spoken Turkish is essential to support and communicate effectively with Turkishāspeaking clients.
What we offer: Bonus Scheme
Customer Care Manager in London employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Care Manager in London
āØTip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Berkeley Homes tick and be ready to discuss how your skills align with their commitment to quality and customer care.
āØTip Number 3
Practice your communication skills! As a Customer Care Manager, you'll need to build strong relationships. Role-play common interview questions with a friend to boost your confidence and refine your responses.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Berkeley Homes.
We think you need these skills to ace Customer Care Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Care Manager role. Highlight your relationship management and communication skills, as these are key to building strong connections with customers and colleagues.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love to see candidates who can demonstrate resilience and adaptability, especially in dynamic environments like ours.
Be Detail-Oriented: Since attention to detail is crucial for this role, ensure your application is free from typos and errors. A polished application shows us youāre committed to quality and thoroughness, just like we are at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Fawkes and Reece
āØKnow Your Stuff
Before the interview, make sure you understand Berkeley Homes' values and how they relate to customer care. Familiarise yourself with their commitment to quality and customer satisfaction. This will help you demonstrate that youāre not just a fit for the role, but also for the company culture.
āØShowcase Your Communication Skills
As a Customer Care Manager, clear communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved issues or built strong relationships ā these stories will highlight your suitability for the role.
āØBe Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. This will show your resilience and adaptability, which are crucial for managing customer defects and ensuring satisfaction.
āØHighlight Your Attention to Detail
Since the role involves quality assurance and defect management, be prepared to talk about your approach to maintaining high standards. Share examples of how you've ensured quality in your work and how youāve contributed to continuous improvement in processes. This will demonstrate your commitment to excellence.
