At a Glance
- Tasks: Deliver top-notch customer service and resolve post-completion issues efficiently.
- Company: Leading UK housebuilder with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus, pension scheme, and 25 days holiday.
- Other info: Join a dynamic team with opportunities for growth and additional perks.
- Why this job: Be the key contact for customers and enhance their aftercare experience.
- Qualifications: Experience in customer care, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for a Customer Care Coordinator to join a busy Customer Care team within a leading UK housebuilder. This role is focused on delivering high-quality post-completion customer service, ensuring defects and queries are managed efficiently and resolved within agreed timeframes. You will act as a key point of contact for customers throughout their warranty period, supporting a smooth and positive aftercare experience.
Key Responsibilities
- Manage and resolve customer issues post-completion in line with service standards and warranty expectations
- Communicate with customers via phone and email, providing updates and maintaining high service levels
- Maintain accurate records across internal systems
- Coordinate with subcontractors and internal teams to ensure timely defect resolution
- Support appointment scheduling, inspections, and follow-up works
- Assist with managing complaints and escalating issues where required
- Monitor customer satisfaction and support survey engagement
- Ensure strong communication across all stakeholders to maintain service quality
Requirements
- Experience in a fast-paced customer care or customer service environment
- Strong communication and organisational skills
- Ability to manage multiple priorities and work to deadlines
- Good IT skills, including Microsoft Office
- Ability to work independently and as part of a team
- GCSE English and Maths (or equivalent)
Benefits
- Competitive salary and bonus
- Pension scheme
- 25 days holiday + bank holidays
- Additional benefits including discounts portal, cycle to work scheme, share save scheme, and more
Customer Care Coordinator in Lewes employer: Fawkes and Reece
Join a leading UK housebuilder as a Customer Care Coordinator in Lewes, where you will be part of a dynamic team dedicated to delivering exceptional post-completion customer service. Enjoy a supportive work culture that prioritises employee growth with competitive salaries, generous holiday allowances, and a range of benefits including a pension scheme and discounts portal. This role offers the unique opportunity to make a meaningful impact on customer satisfaction while working in a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Lewes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the company. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care. Think about how you would handle specific customer issues and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Coordinator in Lewes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer care and showcases your strong communication skills. We want to see how you've managed customer issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator role. Share your passion for delivering high-quality service and how you can contribute to our team.
Showcase Your IT Skills:Since good IT skills are a must, make sure to mention your proficiency with Microsoft Office and any other relevant software. We love seeing candidates who are tech-savvy and can navigate internal systems with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Fawkes and Reece
✨Know the Company Inside Out
Before your interview, take some time to research the housebuilder and its customer care philosophy. Understanding their values and recent projects will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential customer issues you might face in this role and how you would handle them. Be ready to share specific examples from your past experience that demonstrate your problem-solving skills and ability to manage customer expectations.
✨Show Off Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
