Helpdesk Operative

Location: City of London
Salary: £28K per Year
Contract: Long Term Contract
Type: Full Time

Reference: VM-HD_1748359540
Posted: May 27, 2025

As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of the Business.

Role Responsibilities

• Manage CAFM system as a key user on site, including PPM records, reactive maintenance, and reporting.
• Answer calls and emails promptly for the business.
• Ensure all reactive requests raised on the helpdesk are assigned correct priority and engineer.
• Maintain communication throughout reactive job processes between the Facilities Team and end users. Where possible, resolve and close calls over the phone without requiring assignment.
• Liaise with Lead Engineer and Operations Manager regularly to ensure quality of service is maintained.
• Review subcontractor performance and provide feedback through appropriate systems (e.g., Ariba) with assistance from Contract Support.
• Identify and implement innovations across the contract to enhance performance and meet client expectations.

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