At a Glance
- Tasks: Build strong relationships with residents and support them during refurbishment projects.
- Company: Reputable Tier 1 Social Housing Contractor with a focus on quality service.
- Benefits: Stable career opportunities and a supportive work environment.
- Other info: Fully site-based role with great potential for personal growth.
- Why this job: Make a real difference in the community while enhancing your skills.
- Qualifications: Experience in social housing and a full driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Tier 1 Social Housing Contractor who focuses on quality of service and customer care, and has great staff retention rates. My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to work on a decarbonisation retrofit scheme, based on site in North West London. This is a fully site-based role (no home working) as you will be required to be visible to the residents in order to build strong relationships.
As a Resident Liaison Officer, you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
The successful candidate must be able to demonstrate a strong and stable career within Social Housing, ideally working in a similar role as a Resident Liaison Officer previously. You must also have a full driving licence and ideally hold a current CSCS Card.
Resident Liaison Officer in Harrow employer: Fawkes and Reece
Join a leading Tier 1 Social Housing Contractor in North West London, where your role as a Resident Liaison Officer will be pivotal in enhancing community relationships and ensuring quality service delivery. With a strong focus on employee well-being and development, the company boasts excellent staff retention rates and offers a supportive work culture that values your contributions. This position not only provides the opportunity to make a meaningful impact on residents' lives but also allows for professional growth within a reputable organisation committed to social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the social housing sector. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current Resident Liaison Officers for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your face! Since this role is all about building relationships, make sure you’re visible. Visit sites, engage with residents, and get to know the community. This not only helps you understand the role better but also shows potential employers that you’re proactive and committed.
✨Tip Number 3
Prepare for interviews by practising common questions specific to the Resident Liaison Officer role. Think about scenarios where you’ve successfully resolved tenant issues or built strong relationships. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to highlight your experience in social housing and your ability to manage tenant relationships effectively. Let’s get you that dream job!
We think you need these skills to ace Resident Liaison Officer in Harrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your strong relationship-building skills!
Showcase Your Communication Skills:As a Resident Liaison Officer, communication is key. In your application, demonstrate your ability to handle queries and resolve issues effectively. We love candidates who can show they’re proactive in their approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the decarbonisation retrofit scheme and the specific challenges it presents. This will show your potential employer that you're genuinely interested and prepared.
✨Build Rapport
Since this role is all about building relationships with residents, practice how you'll introduce yourself and engage with them. Think about how you can make residents feel comfortable and valued during your interactions.
✨Showcase Your Experience
Be ready to discuss your previous experience in social housing. Prepare examples of how you've successfully managed tenant queries or resolved complaints. This will demonstrate your capability and reliability in similar situations.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company's approach to customer care or how they handle tenant feedback. This shows your interest in their processes and your commitment to providing excellent service.
