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- Tasks: Lead aftercare service for school projects, ensuring client satisfaction and efficient issue resolution.
- Company: Respected British Contractor with a focus on quality and client relationships.
- Benefits: Bonus scheme, career development opportunities, and a dynamic work environment.
- Why this job: Make a real difference in education by ensuring schools are maintained to the highest standards.
- Qualifications: Experience in aftercare or facilities management, strong communication, and organisational skills.
- Other info: Opportunity to travel across the UK and work on impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
I am currently supporting a highly respected British Contractor with their search for a Regional Aftercare Manager. This role ensures that newly completed and occupied school facilities are maintained to agreed standards, all defects and issues are managed efficiently, and client satisfaction is achieved throughout the post-handover period.
About the role
- Lead and manage the aftercare service for multiple school projects during the post-handover and defects liability periods, ensuring that all issues are logged, tracked, and resolved in line with contractual obligations and internal quality standards.
- Coordinate with internal project teams, subcontractors, and external service providers to prioritise and execute timely reactive and planned maintenance work, snagging rectification, and minor repairs.
- Serve as the primary client contact for aftercare matters, maintaining clear communication with school stakeholders, client representatives, and facilities teams.
- Ensure compliance with health, safety, statutory regulations, and quality requirements throughout all aftercare activities.
- Monitor and report on aftercare performance, including defect trends, maintenance outcomes, response times, and status of outstanding actions to senior management.
- Prepare and maintain accurate records and documentation (such as snag logs, inspections, warranties, and maintenance schedules) to support continuity of service and future improvements.
- Work with the commercial and operations teams to support lessons learned and continual improvement of aftercare processes across the education portfolio.
Requirements
- Experience in aftercare, facilities, or maintenance management within the construction or building services sector, ideally with exposure to education, public sector, or multi-site estates.
- Strong understanding of building systems, maintenance planning, defect management, and handover processes.
- Excellent communication, organisation, and stakeholder management skills to build positive relationships with clients and internal delivery teams.
- Proven ability to coordinate multiple projects and conflicting priorities across a large geographical region.
- Valid UK driving licence and willingness to travel regularly to school sites throughout the UK.
What's on offer
- Bonus Scheme
If you want to hear more about the role please apply below or reach out to Max Davies at the Fawkes and Reece London office.
Regional Aftercare Manager in England employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftercare Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and education sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Aftercare Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of aftercare processes and defect management. We suggest practising common interview questions and scenarios related to client communication and project coordination to show you’re the perfect fit.
✨Tip Number 3
Don’t forget to showcase your organisational skills! When discussing your experience, highlight how you’ve managed multiple projects and prioritised tasks effectively. We want to see how you can juggle responsibilities across various school sites.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions about the process.
We think you need these skills to ace Regional Aftercare Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Aftercare Manager role. Highlight your experience in aftercare and facilities management, especially within the education sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about aftercare and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since this role involves liaising with clients and stakeholders, make sure to demonstrate your excellent communication skills in your application. We want to know how you build relationships and manage expectations!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Aftercare Inside Out
Make sure you understand the aftercare process thoroughly. Familiarise yourself with common defects, maintenance planning, and how to manage client expectations. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Regional Aftercare Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed client relationships or resolved conflicts in the past. This will highlight your ability to maintain clear communication throughout the aftercare process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to coordinate multiple projects or handle conflicting priorities. Be ready to explain your thought process and the outcomes of your actions.
✨Demonstrate Your Organisational Skills
Since this role involves managing records and documentation, be prepared to discuss how you keep track of multiple tasks and ensure compliance with health and safety regulations. Share specific tools or methods you use to stay organised and efficient.
