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- Tasks: Support homeowners by managing their concerns and coordinating repairs during the warranty period.
- Company: Join a 5-star house builder known for customer excellence.
- Benefits: Gain valuable experience in customer care within a dynamic team environment.
- Other info: Opportunity to work closely with industry professionals and develop your career.
- Why this job: Make a real difference in people's lives by ensuring their homes are perfect.
- Qualifications: Experience in customer care and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A 5-Star house builder has a temporary requirement for a Customer Care Administrator to join their Customer Care team to help deliver customer excellence to new build homeowners managing their defect period. Working closely with the Customer Care team, you will provide support and deliver a professional service to our customers throughout their two year warranty period, dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Administrator Duties and Responsibilities:
- Updating plot files
- Ensuring all parties involved (purchasers, Customer Service Manager, Subcontractors) are kept up to date with works being carried out and scheduled dates
- Record all communication and respond within departmental timescales
- Issue instructions to Sub-contractors
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales
- Record dates of customer visits and log all defects identified
- Carry out all necessary calls in relation to the customer journey
- Keep data system up to date at all times
- Carry out general administrative duties
- Work directly with Director for Customer Services to assist in the management of large scale works
- Work closely with the Housing Associations and Employers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors
Key Experience Required:
- Experience within the Customer Care function with a major construction or house building company
- Track record of achieving & sustaining high customer satisfaction results
- Good time management, ability to multitask, organise workload and work within a pressurised environment
- Knowledge of NHBC and other warranty provider requirements
- Pro-active approach with the ability to work independently and as part of a team
- Excellent written and verbal communication skills – engaging with customers, subcontractors and third parties
- IT literate and comfortable working within bespoke IT systems
If you are interested in the Customer Care Administrator role and would like to apply, please contact Maisie Wane at Fawkes & Reece, or apply via the link below.
Customer Care Administrator in England employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer care or construction. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care. Think about your past experiences and how they relate to the role. We want you to shine when discussing how you handle customer concerns and coordinate with subcontractors!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to multitask and keep everything running smoothly, just like a Customer Care Administrator should.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Administrator in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Administrator role. Highlight your experience in customer care, especially within construction or house building, to show us you’re the right fit!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and subcontractors, we want to see your excellent written skills shine through. Use clear, professional language and make sure to proofread for any typos!
Demonstrate Your Organisational Skills: We love candidates who can multitask and manage their time well. In your application, give examples of how you've successfully juggled multiple responsibilities in a pressurised environment.
Apply Through Our Website: Don’t forget to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Customer Care Basics
Make sure you brush up on your customer care knowledge, especially within the construction or house building sector. Familiarise yourself with common issues homeowners face during their defect period and how to address them effectively.
✨Showcase Your Communication Skills
Since you'll be dealing with customers, subcontractors, and various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in resolving customer concerns.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you’ve juggled multiple responsibilities, particularly in a fast-paced environment, and how you ensured everything was completed on time.
✨Familiarise Yourself with IT Systems
As the role requires working with bespoke IT systems, it’s a good idea to highlight any relevant experience you have with similar software. If you don’t have direct experience, show your willingness to learn and adapt quickly to new technologies.