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For Companies At a Glance
- Tasks: Engage with residents and support kitchen, bathroom, and retrofit projects in South Yorkshire.
- Company: Join a dynamic team focused on community engagement and social housing.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: Immediate start available with opportunities for personal growth.
- Why this job: Be the voice for residents and help improve their living conditions.
- Qualifications: Experience in tenant liaison or transferable skills, strong communication, and IT proficiency.
The predicted salary is between 29500 - 29500 £ per year.
Custom Liaison Officer required to work in and around Sheffield, Rotherham, Barnsley and Doncaster. You will be working with residents to help the site team to deliver a Kitchen and Bathroom and Retrofit scheme (Solar Panels, Ground Source Heat Pump etc.). Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
The Role
We are currently looking for a temporary Customer Liaison Officer to work in South Yorkshire until the end of June. We are looking for someone to interview and start immediately.
Responsibilities:
- Proactively follow up on no-access properties to arrange retrofit survey/Kitchen and Bathroom appointments.
- Lead resident and community engagement initiatives, building strong relationships with local community.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Resolve access-related or resident issues promptly.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What you will need:
- Previous experience of working in a similar role.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Proficiency in Microsoft Office.
- Full UK Driving Licence.
- Experience of working within the social housing sector.
£14.24 Per Hour inclusive of holiday pay PAYE / £17 Umbrella 0.12p Per Mile
Customer Liaison Officer in Doncaster employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and think about how you can demonstrate your experience with tenant liaison. Practice answering common questions and be ready to share examples of how you've handled sensitive situations in the past.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with potential employers, make sure to express your passion for community engagement and customer service. Let them know why you’re excited about working in the Sheffield area and how you can contribute to their projects.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that job!
We think you need these skills to ace Customer Liaison Officer in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tenant Liaison Officer or any transferable skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how your communication skills can help us engage with the community effectively.
Showcase Your IT Skills: Since good IT skills are essential for this role, mention any relevant software or tools you’re familiar with. We love candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific projects you'll be involved in, like kitchen and bathroom schemes or retrofitting. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
As a Customer Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or handled sensitive situations in the past. This will demonstrate your ability to engage with the community and resolve issues.
✨Be Ready for Scenarios
Think about potential challenges you might face in this role, such as dealing with no-access properties or resident complaints. Prepare some strategies or solutions to showcase your problem-solving skills during the interview.
✨Highlight Your IT Proficiency
Since good IT skills are essential, be ready to discuss your experience with Microsoft Office and any other relevant software. You could even mention how you've used technology to improve communication or record-keeping in previous roles.