Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for homeowners, resolving issues and ensuring satisfaction.
- Company: Join a dynamic team in the house building industry.
- Benefits: Competitive salary, benefits package, and professional development opportunities.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer care and strong communication skills required.
- Other info: Full-time role with long-term contract and travel around sites.
The predicted salary is between 28800 - 43200 £ per year.
Location: Warrington
Salary: £Neg
Contract: Long Term Contract
Type: Full Time
Reference: customer care operat_1760016877
Posted: October 9, 2025
We are seeking a proactive and personable Customer Care Operative to join the team. You will be the first point of contact for homeowners after they move into their new property. This role involves travelling around sites, ensuring any issues or defects are resolved efficiently, professionally, and to the highest standard.
Overview
We are seeking a proactive and personable Customer Care Operative to join the team. You will be the first point of contact for homeowners after they move into their new property. This role involves travelling around sites, ensuring any issues or defects are resolved efficiently, professionally, and to the highest standard.
Responsibilities
- Respond promptly to customer care issues, queries, and complaints post-completion
- Carry out minor repair and maintenance tasks in occupied homes
- Ensure a high level of customer satisfaction through excellent service
Qualifications
- Previous experience in a customer care or aftercare role within the house building or construction industry
- Strong interpersonal and communication skills
- Full UK driving licence required
What\’s on offer?
- Competitive salary and benefits package
- Opportunities for professional development
#J-18808-Ljbffr
Customer Care Operative employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that resonate with you.
✨Tip Number 2
Practice your communication skills! As a Customer Care Operative, you'll need to be personable and approachable. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Prepare for the interview by thinking about real-life examples of how you've handled customer issues before. Show us your problem-solving skills and how you ensure customer satisfaction!
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care or aftercare roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves interacting with homeowners, it’s crucial to demonstrate your strong interpersonal skills. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fawkes and Reece
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Operative. Familiarise yourself with common issues homeowners face after moving in and think about how you would address them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
As a Customer Care Operative, strong interpersonal skills are key. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully resolved customer issues or complaints. This will demonstrate your ability to connect with homeowners and provide excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer care situations. Think about times you've dealt with difficult customers or resolved conflicts. Prepare concise stories that highlight your problem-solving skills and your commitment to customer satisfaction.
✨Dress the Part and Be Professional
Even if the company culture is relaxed, it's important to present yourself professionally. Dress smartly for the interview to make a good first impression. Also, arrive on time and be polite to everyone you meet; this reflects your attitude towards customer service and professionalism.