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- Tasks: Lead customer service and ensure quick resolution of housing defects.
- Company: Regional house builder with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, 26 days holiday, and free parking.
- Why this job: Make a real difference in customer experience within the housing industry.
- Qualifications: Strong strategic thinking and excellent interpersonal skills required.
- Other info: Enjoy a standard 9-5 schedule with a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
A regional house builder in the Northwest is seeking a Head of Customer Service for a 3-month fixed-term contract.
Responsibilities include managing customer satisfaction and ensuring timely defect resolution. The role demands strong strategic thinking, excellent interpersonal abilities, and a good technical understanding of housing trades.
The company offers a competitive salary, pension scheme, and 26 days holiday plus bank holidays, along with a standard 9-5 work schedule. Free parking is also included.
Customer Care Lead for Remedial Works (3-Month Contract) employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Lead for Remedial Works (3-Month Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and defect resolution. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your strategic thinking skills during interviews. Think of examples from your past experiences where you successfully managed customer satisfaction or resolved issues quickly. We want to see how you can bring that expertise to the table!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Lead for Remedial Works (3-Month Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant technical knowledge. We want to see how your skills align with the role of Customer Care Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this 3-month contract. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Your Interpersonal Skills: Since this role involves managing customer satisfaction, make sure to highlight your interpersonal abilities. Share examples of how you've successfully resolved issues or improved customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding the position!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Make sure you brush up on your technical understanding of housing trades. Familiarise yourself with common defects and resolutions, as this will show your potential employer that you’re not just a people person but also someone who knows the ins and outs of the industry.
✨Showcase Your Interpersonal Skills
Prepare examples of how you've successfully managed customer satisfaction in the past. Think about specific situations where you resolved conflicts or improved customer experiences. This will demonstrate your excellent interpersonal abilities, which are crucial for the role.
✨Strategic Thinking is Key
Be ready to discuss your approach to strategic thinking. Consider how you would handle various scenarios related to customer service and defect resolution. Having a clear strategy will impress the interviewers and show that you can think ahead.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current customer service strategies and challenges. This not only shows your interest in the role but also gives you a chance to demonstrate your strategic mindset and eagerness to contribute positively.
