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- Tasks: Handle customer enquiries and coordinate with engineers to ensure high-quality service.
- Company: Join a respected residential developer known for affordable new build homes in Yorkshire.
- Benefits: Enjoy a company pension, private medical insurance, and career development opportunities.
- Why this job: Be part of a growing team that values customer satisfaction and quality standards.
- Qualifications: Experience in customer service within housebuilding or construction is essential.
- Other info: Contact Max Davies at 07545 438316 to apply directly.
The predicted salary is between 28800 - 43200 £ per year.
Reference: 16161_1768400814
Posted: January 14, 2026
Opportunity for a Customer Care co-ordinator to work for one of the UK\’s leading national housebuilders. The company is a well-established UK residential property developer with a long history of building new homes across multiple regions. It operates through locally based teams, delivering a range of housing types while placing a strong emphasis on customer experience, quality, and ongoing support for homeowners.
About the role of Customer Care Co-ordinator
The Customer Care Co-ordinator role focuses on supporting homeowners by managing enquiries, coordinating repairs, and acting as a key point of contact between customers, internal teams, and external contractors. The position requires strong organisation and communication skills, as it involves scheduling works, tracking issues, and ensuring resolutions are delivered efficiently. The working environment is typically fast paced and collaborative, with an emphasis on problem-solving, attention to detail, and maintaining a positive customer experience.
Responsibilities for Customer Care Co-ordinator
- Dealing with customer via phone & email as well as face to face
- Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
- Delivering excellent customer service on all levels
- Efficient use of the CRM system
- Booking in engineers & subcontractors to carry out works
- Maintaining good relationships with sub-contractors for the specialised works
- Dealing with purchase order invoices
Requirements for Customer Care Co-ordinator
- Prior experience working in customer service working alongside a residential developer or housing association
- Ability to build strong relationships.
- GCSE Maths and English – Grade 4+ (equivalent)
- Ability to travel to different sites
What we offer for Customer Care Co-ordinator
- Cycle to work scheme
- Opportunity for progression in the role
If you want to hear more about this Customer Care Co-ordinator role please apply with an up-to-date copy of your CV or contact Elizabeth Holke in our London Office on 07856918074.
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Customer Care Coordinator employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with NHBC standards and guidelines, as this knowledge will be crucial in your role. Being able to discuss these standards confidently during an interview will demonstrate your expertise and commitment to quality.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer enquiries or resolved issues in the past. This will help you illustrate your proactive approach and problem-solving abilities.
✨Tip Number 3
Research the company’s recent projects and reputation in the Yorkshire area. Being knowledgeable about their work will allow you to engage in meaningful conversations during interviews and show your genuine interest in joining their team.
✨Tip Number 4
Network with professionals in the housebuilding and construction sector. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals that could help you land the job.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or coordination roles, especially within the housebuilding or construction sector. Emphasise your knowledge of NHBC standards and any specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the home building industry. Mention specific examples of how you've successfully handled customer enquiries and resolved issues in previous roles.
Highlight Key Skills: In your application, focus on key skills such as organisational abilities, communication skills, and your proactive approach to problem-solving. These are crucial for the Customer Care Coordinator role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer care roles.
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Make sure you have a solid understanding of the housebuilding and construction sector, especially NHBC standards. Brush up on common customer service scenarios in this field so you can speak confidently about your experience.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, you'll need to communicate effectively with customers and subcontractors. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past to demonstrate your skills.
✨Be Organised
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks, such as scheduling works and maintaining CRM systems, to show that you can handle the busy nature of the role.
✨Emphasise Teamwork
This role requires collaboration with engineers and subcontractors. Share experiences where you've worked as part of a team to solve problems or improve processes, showcasing your ability to build strong relationships.
