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- Tasks: Support customers post-purchase, handle queries, and coordinate repairs.
- Company: Join a respected home builder known for quality new homes in North East London.
- Benefits: Enjoy a pension scheme, private medical insurance, and career development opportunities.
- Why this job: Be part of a growing team that values customer service and teamwork.
- Qualifications: Experience in customer service within construction; strong communication and organisational skills required.
- Other info: Work directly with the Head of Customer Care and build relationships with subcontractors.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in North East London, is hiring for a Customer Care Coordinator to join their busy and growing team.
Location: North East London
Industry: House building / Construction / Property Development
Job Overview: As a Customer Care Coordinator, you will report directly to the Head of Customer Care and play a key role in supporting customers after the purchase of their new home. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolutions while delivering outstanding service.
Key Responsibilities:
- Handling customer enquiries via phone, email, and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updating the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
- Processing purchase order invoices
- Building and maintaining strong relationships with subcontractors and service partners
- Ensuring high standards in line with NHBC guidelines and customer expectations
Candidate Requirements:
- Previous experience in a customer service or coordination role within the house-building or construction sector
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive, and able to work independently
- A team player with a positive, problem-solving attitude
Benefits Package:
- Company pension scheme
- Private medical insurance
- Additional employee benefits and career development opportunities
Interested in this Customer Care Coordinator job in North East London? Contact Max Davies directly at 07545 438316 or apply via the link provided.
Customer Care Coordinator employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with NHBC standards and the house-building process. This knowledge will not only help you understand the role better but also demonstrate your commitment to the industry during any discussions.
✨Tip Number 2
Network with professionals in the construction and property development sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you resolved issues or improved customer satisfaction, as these stories can make a strong impression during interviews.
✨Tip Number 4
Research the company’s recent projects and customer feedback. Being knowledgeable about their work will allow you to engage in meaningful conversations and show that you are genuinely interested in joining their team.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or coordination roles, especially within the house-building or construction sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of NHBC standards. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
Highlight Relevant Skills: Emphasise your organisational and communication skills in your application. Provide examples of how you've managed customer interactions and coordinated with subcontractors or service partners effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fawkes and Reece
✨Know the Company Inside Out
Before your interview, make sure to research the home builder thoroughly. Understand their values, recent projects, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Customer Care Coordinator, your role revolves around customer interactions. Be prepared to share specific examples from your past experiences where you successfully handled customer queries or resolved issues, showcasing your problem-solving abilities.
✨Familiarise Yourself with NHBC Standards
Since the company adheres to NHBC guidelines, having a solid understanding of these standards will be beneficial. Brush up on key points and be ready to discuss how you can ensure compliance in your role.
✨Showcase Your Organisational Skills
The role requires excellent organisational abilities. Prepare to discuss how you manage multiple tasks, prioritise effectively, and keep track of customer interactions. Providing examples of your organisational strategies will impress the interviewers.
