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- Tasks: Build strong relationships with residents and support them during refurbishment projects.
- Company: Reputable Social Housing Contractor focused on quality service and customer care.
- Benefits: Stable work environment with great staff retention and career growth opportunities.
- Why this job: Make a real difference in the community while enhancing your communication skills.
- Qualifications: Experience in social housing and a full driving licence required.
- Other info: Join a dynamic team and help improve living conditions for residents.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care, and has great staff retention rates. My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to work on a decarbonisation retrofit scheme, based on site in Coventry.
As a Resident Liaison Officer, you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
The successful candidate must be able to demonstrate a strong and stable career within Social Housing, ideally working in a similar role as a Resident Liaison Officer previously. You must also have a full driving licence and ideally hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884. Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Resident Liaison Officer in Coventry employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your social media game on point! Follow companies you're interested in, engage with their posts, and join relevant groups. This way, you’ll stay updated on any new opportunities and show your enthusiasm for the industry.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific scenarios, like dealing with tenant complaints or managing appointments. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Liaison Officer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key! Use your application to demonstrate your ability to build relationships and handle queries effectively. Share examples of how you've done this in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make it easy for us to see why you're a great fit for the position. A well-structured application will definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fawkes and Reece
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the decarbonisation retrofit scheme and the specific challenges it might present. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Resident Liaison Officer, building relationships is key. Prepare examples from your past experiences where you've successfully managed resident interactions or resolved conflicts. Highlight your communication skills and how you can be the friendly face residents turn to during refurbishment works.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a frustrated tenant or coordinating with housing associations. Think through potential scenarios beforehand and outline your approach. This shows that you can think on your feet and are prepared for the realities of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in this role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
