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- Tasks: Be the go-to person for tenants, coordinating maintenance and providing top-notch support.
- Company: Join a dynamic social housing retrofit company making a difference in communities.
- Benefits: Earn £26,000 annually with consistent hours and training opportunities.
- Why this job: Make a real impact by helping residents and ensuring smooth service experiences.
- Qualifications: Customer service experience is a must; great communication skills are key.
- Other info: Temp to perm role with a supportive team and career growth potential.
The predicted salary is between 26000 - 36400 £ per year.
We are hiring for a temp Customer Service Advisor based in Cheadle for a Social Housing retrofit company, specialising in retrofit, EWI, loft insulation, solar panels. Starting ASAP.
The Customer Service Advisor will be office based, you will be the central link between our residents, internal departments, and external contractors. You will provide frontline support with back-office coordination to ensure a seamless customer journey, essentially supporting internal departments while acting as the primary point of contact for tenants regarding upcoming works and service schedules.
Duties of the Customer Service Advisor:
- Contacting tenants via phone and email to advise on upcoming maintenance or improvement works and scheduling appointments. NO COLD CALLING.
- Providing adhoc admin assistance to various departments, including data entry and document preparation.
- Handling inbound calls and emails from tenants and clients, providing advice and resolving queries.
- Managing and escalating customer complaints or maintenance issues to the relevant department.
- Collaborating with site and maintenance teams to coordinate a successful service journey.
Customer Service experience is essential!
Permanent opportunity after probation period.
Consistent Monday to Friday work.
Development and training opportunities.
Full-time salary £26,000 per annum.
How to apply: Please apply directly to this job ad or for more information please call Sam at Fawkes & Reece on 01204 554 884.
Customer Service Advisor - Temp to Perm in Cheadle employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Temp to Perm in Cheadle
✨Tip Number 1
Make sure you know the company inside out! Research their projects and values so you can chat confidently about how you fit into their mission during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls with tenants, get comfortable with common customer service scenarios. Role-play with a friend to nail down your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly face can make all the difference when it comes to landing that temp-to-perm role.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Advisor - Temp to Perm in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in social housing or similar sectors. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple – we want to understand your experience without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fawkes and Reece
✨Know the Company Inside Out
Before your interview, take some time to research the company and its projects. Understand their focus on social housing and the specific services they provide, like insulation and solar panels. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute.
✨Showcase Your Customer Service Skills
Since customer service experience is essential for this role, prepare examples from your past work where you successfully resolved issues or improved customer satisfaction. Be ready to discuss how you handle complaints and ensure a seamless customer journey.
✨Practice Effective Communication
As a Customer Service Advisor, you'll be the main point of contact for tenants. Practice clear and concise communication, both verbally and in writing. You might even want to role-play common scenarios with a friend to build your confidence.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows you're engaged and serious about finding the right fit for both you and the company.
