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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with their queries and ensuring top-notch service.
- Company: Join a dynamic team in a fast-paced environment focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, supportive team vibes, and growth opportunities.
- Other info: Perfect for those who thrive in busy settings and love helping others.
- Why this job: Kickstart your career in a role that values communication and teamwork.
- Qualifications: Previous admin or help desk experience is a plus; strong phone skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
We are currently looking for a reliable and professional Help Desk Administrator to join a busy and fast paced team. This role will be the first point of contact for incoming calls, so strong communication skills and a confident telephone manner are essential. You'll be responsible for handling customer queries, logging information accurately, and ensuring a high level of service is delivered at all times.
Key Responsibilities
- Answering incoming calls and responding to customer enquiries
- Providing a professional and friendly first point of contact
- Logging and updating information on internal systems
- Coordinating with internal teams to resolve queries
- General administrative duties to support help desk function
Requirements
- Previous experience in an admin or help desk role preferred
- Strong telephone manner and customer service skills
- Organised, with good attention to detail
- Ability to work in a fast paced environment
- Confident using basic IT systems
What's on offer
- Competitive salary of £28,000 - £30,000
- Supportive team environment
- Opportunity to grow within the business
Help Desk Admin in Bolton employer: Fawkes and Reece
Contact Detail:
Fawkes and Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Admin in Bolton
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since this role is all about communication, try doing mock calls with friends or family to get comfortable with handling customer queries confidently.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and keen to learn more about the role and the team you'll be working with.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to joining our supportive team.
We think you need these skills to ace Help Desk Admin in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the first point of contact, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your friendly tone!
Highlight Relevant Experience: If you've got previous experience in admin or help desk roles, let us know! Mention specific tasks you’ve handled that relate to the job description, like logging information or resolving customer queries.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is well-structured and free of typos. This shows us you’re organised and take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fawkes and Reece
✨Master Your Communication Skills
Since this role requires a strong telephone manner, practice your communication skills before the interview. Try role-playing with a friend or family member to simulate common customer queries and responses. This will help you feel more confident and articulate during the actual interview.
✨Know the Company Inside Out
Do some research on the company and its values. Understanding their mission and how they operate will not only impress the interviewers but also help you tailor your answers to align with their expectations. It shows that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Help Desk Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. Highlighting these skills will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with IT Systems
Since the role involves using basic IT systems, brush up on any relevant software or tools mentioned in the job description. If you have experience with specific systems, be ready to discuss how you've used them effectively in previous roles. This will show that you're prepared and capable of hitting the ground running.