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- Tasks: Manage hotel reservations and provide top-notch customer service to guests.
- Company: A vibrant 4-star hotel in the heart of Bristol.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Flexible hours, including weekends, in a dynamic hospitality setting.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Customer service skills and attention to detail are key.
The predicted salary is between 24000 - 36000 £ per year.
My Client is a 4* Hotel in Bristol City Centre looking for an enthusiastic Reservations Agent to join their Team. This is a 100+ bedroom property with 6 meeting rooms and a hotel restaurant.
The Reservation Agent is responsible for handling hotel room reservations, providing accurate information to guests, and delivering excellent customer service to maximize occupancy and revenue. This role serves as a key point of contact for guests before their arrival and plays an important role in creating a positive first impression of the hotel.
Key Responsibilities- Handle incoming reservation requests via phone, email, website, and third-party booking platforms
- Accurately enter, modify, and cancel reservations in the property management system (PMS)
- Provide guests with detailed information about room types, rates, packages, promotions, and hotel amenities
- Upsell rooms, packages, and additional services when appropriate
- Confirm reservations and follow up on special guest requests
- Coordinate with front desk, housekeeping, and sales teams to ensure accurate room availability
- Process payments, deposits, and billing information according to hotel policies
- Maintain guest profiles and ensure data accuracy
- Handle guest inquiries, complaints, or issues professionally and promptly
- Adhere to hotel policies, procedures, and service standards
- High school diploma or equivalent (hospitality-related education preferred)
- Previous experience in hotel reservations, front desk, or customer service is an advantage
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Proficiency with hotel reservation systems and basic computer skills
- Strong sales and customer service orientation
- Flexible schedule, including weekends and holidays
- Knowledge of PMS systems (Opera, Cloudbeds, or similar)
- Familiarity with OTA platforms (Booking.com, Expedia, etc.)
- Ability to work independently and as part of a team
- Professional appearance and positive attitude
- Competitive salary and benefits
- Opportunities for career growth within the hotel
- Supportive and team-oriented work environment
If this sounds like the perfect challenge for you, then please apply today, don’t delay.
How to Apply: Through the website. Please contact us today for an immediate interview.
Reservations Agent employer: Fawkes and Reece (West) Limited
Contact Detail:
Fawkes and Reece (West) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with their services, room types, and any special promotions. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling reservations and guest inquiries, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Don’t forget to showcase your sales skills! Think of ways you can upsell services or packages during your interview. Show them you’re not just about taking bookings but also about maximising revenue for the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining their team. So, don’t delay – get your application in today!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to bring your best self to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hotel reservations or customer service. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, first impressions count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fawkes and Reece (West) Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s offerings, including room types, rates, and any special packages. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservations. Think about scenarios where you’ve handled difficult guests or upsold services, as these examples will demonstrate your skills effectively.
✨Show Off Your Tech Skills
Since the role involves using property management systems, brush up on your tech skills. If you have experience with specific PMS like Opera or Cloudbeds, be ready to discuss how you’ve used them in past roles.
✨Be Personable and Professional
As a Reservations Agent, you’ll be the first point of contact for guests. During the interview, showcase your communication skills and friendly attitude. A positive demeanour can go a long way in making a great first impression!