We are seeking an experienced and dynamic Hotel Operations Manager to lead the day-to-day operations of our established 4-star hotel. This role is ideal for a hands-on hospitality professional who thrives on delivering exceptional guest experiences while driving operational excellence. The Job Oversee all hotel operations, ensuring smooth and efficient daily performance across departments Lead, motivate, and develop departmental managers and frontline teams Maintain and enhance guest satisfaction, service standards, and brand reputation Monitor budgets, control costs, and drive revenue and profitability Ensure compliance with health, safety, and regulatory requirements Handle guest feedback and resolve issues with professionalism and care Collaborate with senior management on strategic planning and performance improvement The Person Proven experience in a hotel management or operations role within a 4-star (or higher) property - ESSENTIAL Strong leadership and people-management skills Excellent operational, financial, and organisational ability Guest-focused mindset with a passion for service excellence Ability to perform under pressure in a fast-paced environment Strong communication and problem-solving skills Relevant hospitality qualification preferred Eligible to work in the UK - no sponsorship is available What We Offer Competitive salary and performance incentives Opportunity to work in a reputable 4-star hotel environment Supportive leadership team and career development opportunities Staff benefits and hotel discounts Do you have the spirit, flexibility and confidence to make a difference? If so then your career starts here! If this sounds like your next new challenge, then please contact us today for an immediate interview. Fawkes & Reece is acting as an employment agency in relation to this vacancy. Proof of Right to work documents in the UK will be required . Please DO NOT apply if you are not already Eligible to work in the UK - Sponsorship is not available with this employer. TPBN1_UKCT
Operations Manager Hotel employer: Fawkes and Reece (West) Limited
Fawkes and Reece West Limited offers an exceptional work environment for Electrical Quantity Surveyors, particularly in the vibrant city of Cardiff. With a focus on professional growth, employees benefit from competitive day rates, weekly pay, and the potential for permanent positions after two years. The company fosters a collaborative culture within a reputable M&E Contractor, ensuring that team members are supported while working on significant projects that contribute to the community, such as the new hospital development.
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Fawkes and Reece (West) Limited Recruitment Team
