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For Companies At a Glance
- Tasks: Manage hotel reservations and provide top-notch customer service to guests.
- Company: A vibrant 4-star hotel in the heart of Bristol.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Customer service skills and a passion for hospitality are key.
- Other info: Join a dynamic team and enjoy flexible working hours.
The predicted salary is between 24000 - 36000 £ per year.
My Client Is a 4* Hotel in Bristol City Centre looking for an enthusiastic Reservations Agent to join their Team. 100 bedroom property with 6 meeting rooms and Hotel restaurant.
Job Summary
The Reservation Agent is responsible for handling hotel room reservations, providing accurate information to guests, and delivering excellent customer service to maximize occupancy and revenue. This role serves as a key point of contact for guests before their arrival and plays an important role in creating a positive first impression of the hotel.
Key Responsibilities
- Handle incoming reservation requests via phone, email, website, and third-party booking platforms
- Accurately enter, modify, and cancel reservations in the property management system (PMS)
- Provide guests with detailed information about room types, rates, packages, promotions, and hotel amenities
- Upsell rooms, packages, and additional services when appropriate
- Confirm reservations and follow up on special guest requests
- Coordinate with front desk, housekeeping, and sales teams to ensure accurate room availability
- Process payments, deposits, and billing information according to hotel policies
- Maintain guest profiles and ensure data accuracy
- Handle guest inquiries, complaints, or issues professionally and promptly
- Adhere to hotel policies, procedures, and service standards
Qualifications & Skills
- High school diploma or equivalent (hospitality-related education preferred)
- Previous experience in hotel reservations, front desk, or customer service is an advantage
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Proficiency with hotel reservation systems and basic computer skills
- Strong sales and customer service orientation
- Flexible schedule, including weekends and holidays
Preferred Competencies
- Knowledge of PMS systems (Opera, Cloudbeds, or similar)
- Familiarity with OTA platforms (Booking.com, Expedia, etc.)
- Ability to work independently and as part of a team
- Professional appearance and positive attitude
What We Offer
- Competitive salary and benefits
- Opportunities for career growth within the hotel
- Supportive and team-oriented work environment
If this sounds like the perfect challenge for you, then please apply today, don’t delay.
How to Apply…
Through the website. Please contact us today for an immediate interview.
Reservations Agent in Bristol employer: Fawkes and Reece Limited
Contact Detail:
Fawkes and Reece Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the property, its amenities, and the local area. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips about the hotel scene.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed. Make sure your application stands out by tailoring it to the specific role and showcasing your customer service skills.
We think you need these skills to ace Reservations Agent in Bristol
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to provide excellent customer service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hotel reservations or customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining our team.
How to prepare for a job interview at Fawkes and Reece Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s offerings, including room types, rates, and any special packages. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservations. Think about scenarios where you’ve handled difficult guests or upsold services, and be ready to share those experiences.
✨Show Off Your Skills
Highlight your proficiency with property management systems and any experience with online travel agencies. If you’ve used specific software like Opera or Cloudbeds, mention it! This will demonstrate your readiness to hit the ground running.
✨Be Personable
Since this role is all about customer interaction, let your personality shine through. Smile, maintain eye contact, and engage with your interviewer. They’ll want to see that you can create a positive first impression, just like you would with guests.
