UTC Clinical and Operations Manager

We are looking for the lead for our friendly and supportive team at Faversham Urgent Treatment Centre. The successful candidate will be responsible for the smooth running and future development of our thriving UTC service. The UTC has access to X-ray and point of care testing. The UTC team has 13 practitioners, supported by GPs and HCAs. The UTC is open 7 days a week 8am to 8pm. This position requires working some Bank Holidays, regular Saturdays and Sundays, evenings and other cover when needed. An independent prescribing qualification would be beneficial but is not essential. Staff working out of hours will receive an unsocial hours addition. This is paid at additional 30% rate for working on a Saturday and additional 60% rate for working on a Sunday or Bank Holiday, during contracted hours. We also give a prescribing premium of £3,000 gross per annum to FTE UCPs that have successfully passed the prescribing qualification and have become independent prescribers, payable over 12 months. This is pro-rata for part-time UCPs.

A standard Disclosure and Barring Service check will be carried out as part of our recruitment procedures and also regularly during employment. The responsibility for payment of this lies with the Practice.

Main duties of the job

• The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population.
• This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice.
• The post holder will work closely with the GPs and management team to deliver the practice priorities.
• The post holder will represent Faversham Medical Group at various fora including UTC clinical & network meetings as necessary.

Clinical responsibilities:

• Oversee safe and effective delivery of clinical care.
• Lead on and undertake relevant audits, including prescribing and PGD audits.
• Manage implementation of any changes recommended from incident reviews and learning events.
• Participate in vaccination programmes as appropriate/required.
• Work with the Infection Control Lead to ensure all standards are met.
• Work with the management team and lead on development of current and new services relevant to the UTC and practice.

Data/quality responsibilities:

• Work with the management/administration team on the recording and attainment of QOF standards.
• Ensure Patient Group Directives (PGDs) are read, signed and used appropriately.
• Keep up to date with CQC requirements and inform the Urgent Care Practitioners team of any changes as relevant.
• Create and submit quality and contractual compliance reports required by commissioners.

Human Resources responsibilities:

• Manage Urgent Care Practitioners rota and maintain adequate staffing levels.
• Carry out the Urgent Care Practitioners teams annual appraisals and reviews.
• Review and approve training requests from the UCP team in collaboration with the management team and GP lead for HR.
• Identify training requirements within the Urgent Care Practitioners team.
• Deal with requests for annual leave/TOIL/time off for other reasons.

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of health and safety and infection control.

Safeguarding:

It is the responsibility of all staff at Faversham Medical Practice to safeguard and promote the welfare of children and vulnerable adults.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Quality:

The post-holder will strive to maintain quality within the practice.

Person Specification

• Excellent communication skills written and verbal.
• Excellent organisational and time management skills in urgent care setting.
• Over 6 months experience in a management role.
• Very good IT skills.
• Ability to demonstrate enthusiasm to develop own and surrounding teams clinical skills.
• Willingness and ability to work weekends and bank holidays.

Qualifications:

• NMC/HCPC/GPHC Registration.
• A demonstrable commitment to professional development.
• Educated to masters degree level in advanced clinical practice or working towards.