Document Coder Administrator (Care Coordinator) in Kent

We are seeking full or part time Document Coder Administrators (Care Coordinators) to work with our friendly and supportive team at Faversham Medical Practice/Newton Place Surgery. These positions require working Bank Holidays due to our Urgent Treatment Centre being open 7 days a week 8am to 8pm. Full training will be provided for this role. Employment will be by Faversham Medical Group. However, this role is an Additional Roles Reimbursement Scheme (ARRS) funded role across Faversham PCN.

Main duties of the job

• To support the PCN practice at the above locations to ensure the delivery of safe, effective and efficient systems.
• To process the clinical correspondence that comes into the practice i.e. emails, faxes, post and any other correspondence.
• To ensure the clinical records are updated with accurate and consistent data and action/start any relevant tasks as appropriate.
• Undertake a variety of administrative and reception duties to assist in the smooth running of the practice including the provision of administrative and reception support to clinical staff and other members of the practice team.

About us

Faversham Medical Group consists of 2 GP surgeries; Faversham Medical Practice and Newton Place Surgery. We also run an Urgent Treatment Centre based at Faversham Health Centre. We are a friendly and supportive team. Faversham is a beautiful, historic market town. It is close to the vibrant city of Canterbury; just 60 miles from London and yet within easy reach of attractive coastline areas and beaches.

Job responsibilities

• To complete the online training through online modules.
• To understand and work to agreed Workflow Protocols when processing clinical correspondence.
• To attach letters to the patient records, add clinical codes for diagnoses, procedures and investigations, and complete actions.
• To have a good understanding of the implications of what you are filing.
• To complete a template for regular auditing and monitoring with the Workflow GP Lead.
• Culling and sorting patient records and letters in preparation for summarising.
• Summarise and read code relevant information from patients clinical records into the practice computer system, working strictly in accordance with the practice notes summarising protocol and liaising with the GPs as required.
• Reviewing medical records and producing an accurate summary of the patients medical history.
• Read coding the information into the practice clinical system.
• Auditing data collection standards in the practice.
• Monitoring progress of notes summarising against practice targets.
• Filing and retrieving paperwork.
• Accurately pre-prepare patient reports and documentation for GP review.
• To work alongside the Administrator Lead to provide data to ensure the correct implementation and support decisions are in practice.
• To navigate through EMIS clinical system.
• To understand clinical codes and how to search for codes on EMIS clinical system.
• To have a basic understanding of medical terminology.
• To be keen to learn new skills and be part of a new way of working in the practice.
• To share knowledge of speciality terminology with other staff where needed.
• During absence of colleagues provide essential cover and carry out any other appropriate duties to ensure continuing provision of the service.
• To assist with the implementation of any changes to procedures as required by the GP Lead.

Person Specification

• Qualifications: English GCSE grade C or above (or equivalent).
• Knowledge of working in General Practice.
• NVQ level 3 in administration.
• Knowledge and Understanding: Medical Terminology, Understanding of Read codes, Knowledge of EMIS Clinical System.
• Computer skills, Microsoft office packages including email.
• Knowledge of clerical procedures and able to prioritise workload.
• Aware of NHS standards, understanding of confidentiality/data protection.
• Use of Internet.

Skills and Abilities

• Able to produce work to a high standard of accuracy and detail.
• Reliable, dependable with good time keeping.
• Ability to self-motivate, work under pressure and work on own initiative.

Experience

• Ability to work under pressure.
• Previous administrative experience.
• Experience of working with and maintaining databases.
• Able to manage and prioritise a given workload.
• NHS experience.
• Experience of working in a multicultural environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year pro rata for part time.