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- Tasks: Provide ICT support globally, handle first line queries, and manage administration tasks.
- Company: Join Fauna & Flora, a pioneering organisation dedicated to global conservation efforts.
- Benefits: Enjoy a generous pension, attractive leave, life insurance, and a vibrant office location.
- Why this job: Be part of a dynamic team in a fast-paced environment while making a real impact.
- Qualifications: Previous experience in ICT support, excellent customer service, and strong problem-solving skills required.
- Other info: Work in the iconic David Attenborough Building, close to Cambridge's historic sites and amenities.
The predicted salary is between 28000 - 42000 £ per year.
- Salary: £25,495 – £26,835 per annum (depending on skills and experience)
- Contract period: Permanent
- Start date: As soon as possible
We are seeking an ICT Assistant to help provide ICT support to our employees around the world, providing a first line support service, liaising with external providers and processing relevant administration.
You will have excellent customer service skills and previous experience in a similar role. You will have a keen interest in IT and technology, relevant IT skills and excellent problem-solving skills. You will have a real willingness and proven ability to learn new systems and acquire new knowledge and skills.
Your excellent interpersonal skills and customer focus will enable you to build effective working relationships. You will work closely alongside the other ICT Assistant and be a good team player. You will enjoy working in a busy environment, with the ability to balance competing demands. A keen attention to detail and a diligent and rigorous approach to work are also essential.
In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, with opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
Please download the job application pack below for further details on how to apply
The closing date for applications is Monday, 22 September 2025. Candidates selected for an interview will be contacted by email or telephone after the closing date.
This role is not eligible for sponsorship for a Skilled Worker Visa
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ICT Assistant employer: Fauna & Flora International
Contact Detail:
Fauna & Flora International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Assistant
✨Tip Number 1
Familiarise yourself with the latest ICT tools and technologies relevant to the role. Being knowledgeable about current trends and software can give you an edge during discussions with the interviewers.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your ability to handle first-line support effectively.
✨Tip Number 3
Research Fauna & Flora and their mission in global conservation. Understanding their values and goals will help you align your answers during the interview and show your genuine interest in the organisation.
✨Tip Number 4
Prepare to discuss your teamwork experiences, as collaboration is key for this role. Think of specific instances where you worked well with others to achieve a common goal, highlighting your interpersonal skills.
We think you need these skills to ace ICT Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the ICT Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in ICT support, customer service skills, and problem-solving abilities. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight your keen interest in IT and technology, and demonstrate your willingness to learn new systems. Make sure to mention your interpersonal skills and ability to work in a team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Fauna & Flora International
✨Showcase Your Customer Service Skills
As an ICT Assistant, you'll be providing first-line support. Be prepared to discuss your previous experiences in customer service and how you've effectively resolved issues for users. Highlight specific examples that demonstrate your ability to communicate clearly and empathetically.
✨Demonstrate Your Problem-Solving Abilities
The role requires excellent problem-solving skills. Think of scenarios where you've successfully tackled technical challenges. Be ready to explain your thought process and the steps you took to find a solution, as this will show your analytical thinking and resourcefulness.
✨Express Your Willingness to Learn
Since the job involves learning new systems, convey your enthusiasm for acquiring new knowledge. Share instances where you've quickly adapted to new technologies or processes, and emphasise your proactive approach to self-improvement and professional development.
✨Highlight Teamwork and Interpersonal Skills
You'll be working closely with another ICT Assistant, so it's crucial to demonstrate your ability to collaborate effectively. Discuss your experiences in team settings, focusing on how you contribute to a positive team dynamic and build strong working relationships with colleagues.
