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- Tasks: Provide first-line ICT support and liaise with external providers.
- Company: Join Fauna & Flora, a leader in global conservation efforts.
- Benefits: Enjoy a generous pension, attractive leave, and life insurance.
- Why this job: Be part of an entrepreneurial team making a real impact in conservation.
- Qualifications: Excellent customer service skills and relevant IT experience required.
- Other info: Work in the iconic David Attenborough Building in central Cambridge.
The predicted salary is between 25495 - 26835 £ per year.
- Salary: £25,495 – £26,835 per annum (depending on skills and experience)
- Contract period: Permanent
- Start date: As soon as possible
We are seeking an ICT Assistant to help provide ICT support to our employees around the world, providing a first line support service, liaising with external providers and processing relevant administration.
You will have excellent customer service skills and previous experience in a similar role. You will have a keen interest in IT and technology, relevant IT skills and excellent problem-solving skills. You will have a real willingness and proven ability to learn new systems and acquire new knowledge and skills.
Your excellent interpersonal skills and customer focus will enable you to build effective working relationships. You will work closely alongside the other ICT Assistant and be a good team player. You will enjoy working in a busy environment, with the ability to balance competing demands. A keen attention to detail and a diligent and rigorous approach to work are also essential.
In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, with opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
Please download the job application pack below for further details on how to apply
The closing date for applications is Monday, 22 September 2025. Candidates selected for an interview will be contacted by email or telephone after the closing date.
This role is not eligible for sponsorship for a Skilled Worker Visa
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ICT Assistant employer: Fauna & Flora International
Contact Detail:
Fauna & Flora International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Assistant
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies. Being knowledgeable about current software and hardware trends will not only help you in the role but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your ability to handle first-line support effectively, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar organisations. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Think of specific scenarios where you've tackled technical challenges, as this will highlight your analytical skills and readiness to learn new systems.
We think you need these skills to ace ICT Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support and customer service. Use specific examples that demonstrate your problem-solving skills and ability to learn new systems quickly.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your interpersonal skills and how you can contribute to the team, as well as your keen interest in IT and technology.
Highlight Relevant Skills: In your application, emphasise your technical skills and any previous experience in similar roles. Be sure to mention your attention to detail and ability to manage competing demands effectively.
Follow Application Instructions: Carefully read the job application pack and ensure you follow all instructions for submitting your application. Double-check that you have included all required documents before hitting submit.
How to prepare for a job interview at Fauna & Flora International
✨Showcase Your Customer Service Skills
As an ICT Assistant, you'll be providing first-line support. Be prepared to discuss your previous customer service experiences and how you've effectively resolved issues for users in the past.
✨Demonstrate Your Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare examples of challenges you've faced in previous roles and how you approached finding solutions, especially in a tech context.
✨Highlight Your Teamwork Experience
Since you'll be working closely with another ICT Assistant, it's important to convey your ability to collaborate. Share examples of successful teamwork and how you contribute to a positive team environment.
✨Express Your Willingness to Learn
The role requires a keen interest in IT and technology. Be ready to discuss how you've learned new systems or technologies in the past and your enthusiasm for continuous learning in this field.
