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For Companies At a Glance
- Tasks: Become a trusted advisor, manage client relationships, and drive platform adoption.
- Company: FatTail, part of Chartbeat Inc., revolutionises online advertising for top publishers worldwide.
- Benefits: Enjoy flexible hours, unlimited PTO, wellness reimbursements, and comprehensive health insurance.
- Why this job: Join a passionate team making a real impact in media with a focus on diversity.
- Qualifications: BS or MS in a quantitative field; strong client interaction and problem-solving skills required.
- Other info: Willingness to travel when safe is essential for this role.
The predicted salary is between 43200 - 72000 £ per year.
FatTail, part of Chartbeat Inc., is a leading software solutions provider in the online advertising market. Our flagship platform, AdBook+, streamlines the ad sales process for some of the world’s most prominent publishers—helping them maximize revenue, automate direct deals, and take control of their advertising strategy. Together, we offer a powerful, integrated platform serving around 1,000 media brands in more than 70 countries. From real-time content analytics and social video intelligence to ad sales workflow and revenue optimization, we help publishers grow audiences, deepen engagement, and drive profitability across every stage of their business.
FatTail is looking for a Client Success Manager to join our Revenue Operations team. We are passionate, agile, and solutions-oriented—and we’re seeking individuals who share these values and want to make a meaningful impact in media. FatTail prides itself on a unique and high touch client success model from onboarding through to post launch support. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.
We’re committed to providing an inclusive workplace and building a diverse team. At our core we believe deeply in diversity and inclusiveness as being fundamental parts of a healthy team. We aim to create an environment where everyone, from any background, can do their best work.
As a Client Success Manager you will work to…
- Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions.
- Manage the client relationship and gain ‘Trusted Advisor’ status.
- Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities.
- Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction.
- Perform quarterly business reviews and work to develop retention and revenue growth strategies.
- Mentor, train, and support peers as needed.
As a Client Success Manager you will bring to the table...
- A strong passion for the client’s success! A desire to continually grow and demonstrate your knowledge of our products.
- Ability to analyze and manage your accounts on an ongoing basis, conduct discovery calls, problem solving and emerging needs identification.
- Ability to perform and convey beginner to complex level software applications instruction.
- Strong technical, analytical, troubleshooting and systematic problem-solving skills.
- BS or MS in Computer Science, Economics, Business Administration or any quantitative and analytical discipline.
- Demonstrated successful client interaction skills.
- Ability to communicate with a broad audience, from entry level through executive.
- Excellent interpersonal skills; able to work independently and as part of a team.
- Prioritization and time management skills.
- Must have a passport and be willing to travel as needed when deemed safe/beneficial to our clients.
Compensation and Benefits:
- Comprehensive Health, Dental, and Vision Insurance.
- 401K with company match (100% of the first 3% and 50% of the next 2%).
- Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents.
- Phone and internet stipend.
- Wellness, learning, and coworking reimbursements.
- Flexible work hours.
- Unlimited PTO.
- 11 paid holidays and December holiday closure.
- Company-wide outings.
Contact Detail:
FatTail, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (City of London)
✨Tip Number 1
Familiarise yourself with the AdBook+ platform and its features. Understanding how it streamlines the ad sales process will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of FatTail on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Client Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your ability to become a 'Trusted Advisor' will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in the online advertising market. Being knowledgeable about industry developments will show that you're proactive and ready to contribute to the success of FatTail's clients.
We think you need these skills to ace Customer Success Manager (City of London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Client Success Manager position at FatTail. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client management, particularly in software or technology sectors. Use specific examples that demonstrate your ability to build relationships and drive client success.
Showcase Technical Skills: Since the role requires a strong understanding of software applications, be sure to mention any technical skills you possess. Discuss your familiarity with similar platforms or tools, and how you've used them to solve client problems.
Express Your Passion: FatTail values passion for client success. In your application, convey your enthusiasm for helping clients achieve their goals and how you can contribute to their success. Share any relevant stories that illustrate your commitment to client satisfaction.
How to prepare for a job interview at FatTail, Inc.
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the AdBook+ platform and its features. Familiarise yourself with how it benefits clients in the online advertising market, as this will help you demonstrate your expertise and passion for the role.
✨Showcase Your Client Relationship Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you gained 'Trusted Advisor' status and contributed to client success, as this is crucial for the Client Success Manager role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and solved problems for clients. This could involve technical issues or strategic challenges. Showing your analytical and troubleshooting skills will be key to impressing the interviewers.
✨Emphasise Your Teamwork and Communication Skills
Since the role involves working closely with various teams, be prepared to talk about your experience collaborating with others. Highlight your ability to communicate effectively with different audiences, from entry-level staff to executives, to show that you're a great fit for their inclusive workplace.
