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For Companies At a Glance
- Tasks: Support clients via email and chat, manage accounts, and ensure smooth platform operations.
- Company: Fatsoma, a vibrant social marketing platform in Manchester's Northern Quarter.
- Benefits: Competitive salary, profit share, 30 days leave, and fun team events.
- Why this job: Join a dynamic start-up and make a real impact in the events industry.
- Qualifications: Driven, ambitious, and great at communication; no prior experience needed.
- Other info: Enjoy a collaborative culture with opportunities for growth and learning.
The predicted salary is between 24000 - 27000 £ per year.
Fatsoma is a social marketing platform. Our mission is to be the place people go to discover, plan, and enjoy experiences. Based in the heart of Manchester’s Northern Quarter, we have some of the city’s best restaurants, cafes and community spaces on the doorstep. There’s a diverse mix of personalities in the team that find common ground in everything from team sports, quizzes, beer & cocktails in the office, weekly paid for staff lunches, and bigger gatherings for our quarterly company days. We’ve been building our social marketing platform for the events and hospitality industries over the past 15 years. We love what we do, why we do it, and who we work with.
What you’ll be doing?
- Assisting the Fatsoma client base with their day to day needs via email and live chat.
- Assisting the Business Development Team with account management tasks.
- Executing operational processes to support the day to day running of the platform.
- Helping event organisers understand platform features and resolve issues quickly and clearly.
- Liaising with internal teams to ensure smooth delivery of client requests.
- Providing friendly, proactive and solution-focused support to our client base.
You’ll Be a Great Fit If
- You’re driven, ambitious, and enjoy working as part of a great team.
- You have a desire to learn new skills.
- You’re based in or around Manchester (the role is office‑based, hybrid working may be available once training is complete).
- You’re comfortable working with Google docs, especially Google Sheets.
- You have excellent communication skills both written and verbal.
- You have a data‑driven approach to business.
- You want to work in a demanding, dynamic start‑up environment.
The Finer Details
- Location: UK‑based, Manchester office with hybrid option.
- Working hours: Mon - Friday 9am - 5:30pm.
- Salary £24k to £27k p/a based on experience.
Benefits
- Company pension.
- Profit share bonus.
- Quarterly team days.
- Company laptop provided.
- 30 days annual leave + bank holidays.
Previous experience is not required. Educated to degree level is preferred but is not essential. Please provide a cover letter detailing your suitability for this role. No recruiters please.
Account Manager in Manchester employer: Fatsoma
Contact Detail:
Fatsoma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current Fatsoma employees on LinkedIn. A friendly chat can go a long way!
✨Tip Number 2
Prepare for the interview by researching Fatsoma’s platform and its features. Show us you’re genuinely interested in what we do. Think about how your skills can help our clients and come ready with examples of how you’ve solved problems in the past.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being clear and friendly is key. Try mock interviews with friends or family to get comfortable talking about your experiences and how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Fatsoma family. We can’t wait to see what you bring to the table!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Craft a Personalised Cover Letter: When applying, make sure to tailor your cover letter specifically for the Account Manager role at Fatsoma. Highlight your relevant skills and experiences that align with what we’re looking for, and don’t forget to show a bit of your personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear, concise language and check for any typos or grammatical errors. We want to see your best writing skills right from the start!
Demonstrate Your Team Spirit: Fatsoma values teamwork, so in your application, mention any experiences where you’ve successfully collaborated with others. Whether it’s in sports, projects, or previous jobs, let us know how you thrive in a team environment!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your application and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fatsoma
✨Know the Company Inside Out
Before your interview, take some time to research Fatsoma. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As an Account Manager, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with clients or resolved issues in the past.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a client issue or a team challenge. Think about your past experiences and be ready to discuss how you approached similar scenarios, focusing on your problem-solving skills.
✨Demonstrate Your Team Spirit
Fatsoma values teamwork, so be prepared to talk about how you work well with others. Share examples of successful collaborations and how you contribute to a positive team environment. This will show that you're a great fit for their dynamic culture.