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- Tasks: Support clients in the events industry and assist with account management tasks.
- Company: Join Fatsoma, the UK's innovative ticket platform based in Manchester.
- Benefits: Enjoy a competitive salary, profit share bonus, and 30 days annual leave.
- Other info: Office-based role with potential for hybrid working after training.
- Why this job: Be part of a dynamic team and make a real impact in the events sector.
- Qualifications: Strong communication skills and a passion for learning in a fast-paced environment.
The predicted salary is between 24000 - 27000 £ per year.
Do you have a passion for the events and entertainment industry and want to join the UK’s most innovative ticket platform? This is the role for you. Fatsoma is recruiting a Manchester-based Account Manager to join our fun, dynamic, and hardworking company. The role involves working closely with Fatsoma’s client base to meet their day to day needs when using the platform, and working alongside our Business Development Team to retain new clients.
About Fatsoma: Fatsoma is a social marketing platform. Our mission is to be the place people go to discover, plan, and enjoy experiences. Based in the heart of Manchester’s Northern Quarter we have some of the city’s best restaurants, cafes and community spaces on the doorstep. We’ve been building our social marketing platform for the events and hospitality industries over the past 15 years. We love what we do, why we do it, and who we work with. And we think you will too.
What you’ll be doing:
- Assisting the Fatsoma client base with their day to day needs via email and live chat.
- Assisting the Business Development Team with account management tasks.
- Executing operational processes to support the day to day running of the platform.
- Helping event organisers understand platform features and resolve issues quickly and clearly.
- Liaising with internal teams to ensure smooth delivery of client requests.
- Providing friendly, proactive and solution-focused support to our client base.
You’ll Be a Great Fit If:
- You’re driven, ambitious, and enjoy working as part of a great team.
- You have a desire to learn new skills.
- You’re based in or around Manchester (the role is office-based, hybrid working may be available once training is complete).
- You are comfortable working with Google docs, especially Google Sheets.
- You have excellent communication skills both written and verbal.
- You have a data-driven approach to business.
- You want to work in a demanding, dynamic start-up environment.
The Finer Details:
- Location: UK-based, Manchester office with hybrid option.
- Working hours: Mon - Friday 9am - 5.30pm.
- Salary: £24k to £27k p/a based on experience.
- Benefits: Company pension, profit share bonus, quarterly team days, company laptop provided, 30 days annual leave + bank holidays.
Account Manager employer: Fatsoma
Contact Detail:
Fatsoma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the events and entertainment industry, especially those connected to Fatsoma. Attend local events or meetups in Manchester to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with Google Docs and Sheets. Share examples of how you've used data to drive decisions or improve processes in previous roles.
✨Tip Number 3
Be proactive! If you see a job opening at Fatsoma, don’t just apply through the website—follow up with a friendly email expressing your enthusiasm for the role. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the interview by researching Fatsoma’s platform and its features. Think about how you can help clients understand these tools better. Being knowledgeable will impress the hiring team and show you're genuinely interested in the role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the events and entertainment industry! In your application, mention any relevant experiences or interests that align with our mission at Fatsoma. We love candidates who share our passion!
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your communication skills and any experience with client management. We want to know how you can help our clients thrive on our platform!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like we do with our clients!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity to join our dynamic team!
How to prepare for a job interview at Fatsoma
✨Know the Company Inside Out
Before your interview, make sure you research Fatsoma thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare examples of how you've successfully communicated with clients or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Demonstrate Your Problem-Solving Abilities
Fatsoma values proactive and solution-focused support. Think of specific instances where you've tackled challenges or helped clients overcome obstacles. Be ready to discuss these scenarios and how your approach led to positive outcomes.
✨Be Ready for a Dynamic Environment
The role requires adaptability and a data-driven mindset. Prepare to discuss how you've thrived in fast-paced settings before. Highlight your ability to learn quickly and your enthusiasm for working in a start-up environment, as this aligns perfectly with what Fatsoma is looking for.