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- Tasks: Support clients with their needs and collaborate with the Business Development Team.
- Company: Join Fatsoma, the UK's innovative ticket platform in Manchester's vibrant Northern Quarter.
- Benefits: Enjoy a competitive salary, company pension, profit share, and 30 days annual leave.
- Other info: Hybrid working available post-training, with a lively office culture and team events.
- Why this job: Be part of a fun, dynamic team that values your ideas and encourages growth.
- Qualifications: No prior experience needed; just bring your ambition and communication skills.
The predicted salary is between 19200 - 21600 £ per year.
Do you have a passion for the events and entertainment industry and want to join the UK’s most innovative ticket platform? This is the role for you. Fatsoma is recruiting a Manchester-based Account Manager to join our fun, dynamic, and hardworking company. The role involves working closely with Fatsoma’s client base to meet their day to day needs when using the platform, and working alongside our Business Development Team to retain new clients.
About Fatsoma: Fatsoma is a social marketing platform. Our mission is to be the place people go to discover, plan, and enjoy experiences. Based in the heart of Manchester’s Northern Quarter we have some of the city’s best restaurants, cafes and community spaces on the doorstep. We’ve been building our social marketing platform for the events and hospitality industries over the past 15 years. We love what we do, why we do it, and who we work with.
What you’ll be doing?
- Assisting the Fatsoma client base with their day to day needs via email and live chat.
- Assisting the Business Development Team with account management tasks.
- Executing operational processes to support the day to day running of the platform.
- Helping event organisers understand platform features and resolve issues quickly and clearly.
- Liaising with internal teams to ensure smooth delivery of client requests.
- Providing friendly, proactive and solution-focused support to our client base.
You’ll be a great fit if:
- You’re driven, ambitious, and enjoy working as part of a great team.
- You have a desire to learn new skills.
- You’re based in or around Manchester (the role is office-based, hybrid working may be available once training is complete).
- You’re comfortable working with Google docs, especially Google Sheets.
- You have excellent communication skills both written and verbal.
- You have a data-driven approach to business.
- You want to work in a demanding, dynamic start-up environment.
The finer details:
- Location: UK-based, Manchester office with hybrid option.
- Working hours: Mon - Friday 9am - 5.30pm.
- Salary: £24k to £27k p/a based on experience.
Benefits:
- Company pension.
- Profit share bonus.
- Quarterly team days.
- Company laptop provided.
- 30 days annual leave + bank holidays.
Previous experience is not required. Educated to degree level is preferred but is not essential. Please provide a cover letter detailing your suitability for this role. No recruiters please.
Account Manager in Manchester employer: Fatsoma Ltd
Contact Detail:
Fatsoma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events and entertainment industry. Attend local meetups, join relevant online groups, and don’t be shy to reach out to potential colleagues on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for the industry shine through. Share your experiences and ideas about how you can contribute to Fatsoma’s mission. Remember, they’re looking for someone who fits into their fun and dynamic team!
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for account management roles and practice your responses. Think about how your skills align with what Fatsoma is looking for, especially in terms of client support and communication. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive and professional!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the events and entertainment industry! In your cover letter, share why you’re excited about joining Fatsoma and how your interests align with our mission.
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight relevant skills and experiences that demonstrate your ability to support our clients and work within a dynamic team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate good communication skills, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Fatsoma Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Fatsoma thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare examples of how you've successfully communicated with clients or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Demonstrate Your Problem-Solving Abilities
Fatsoma values proactive and solution-focused support. Think of specific instances where you've tackled challenges or improved processes. Be ready to discuss these examples and how they relate to the role, showcasing your ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Fatsoma. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.