At a Glance
- Tasks: Manage post-onboarding relationships and ensure clients maximise product value.
- Company: Join Fathom, a forward-thinking company focused on customer success.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on innovation and client success.
- Why this job: Make a real difference by driving customer satisfaction and optimising data processes.
- Qualifications: Two years in customer success, CRM experience, and excellent communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Fathom is seeking a Customer Success Manager to own the post-onboarding relationship for high-volume accounts, ensuring clients derive full value from our products. The role requires close collaboration with various teams and acting as an internal expert for the Engineering vertical.
The ideal candidate will have at least two years in customer success roles, experience in CRM management, and strong communication skills. This position entails driving customer satisfaction and optimizing data processes.
One-to-Many Scale CSM - Post-Onboard, Data-Driven in Bristol employer: Fathom
Fathom is an exceptional employer that prioritises employee growth and collaboration, offering a dynamic work culture where your contributions directly impact client success. With a focus on data-driven strategies and a supportive environment, employees are encouraged to develop their skills while enjoying the benefits of a high-volume account management role. Located in a vibrant area, Fathom provides unique opportunities for professional advancement and a fulfilling career in customer success.
